Keyerra Szillat
Dallas,TX
Summary
Medical Practice Operations Manager with over 6 years of experience overseeing medical practice workflows within specialty and neuropsychology settings. Proven expertise in managing clinical staff, streamlining processes, and ensuring compliance with healthcare standards. Strong focus on fostering team collaboration and adapting to evolving needs. Skilled in performance improvement, patient relations, and staff development, ensuring reliable and impactful results.
Overview
9
9
years of professional experience
Work History
Practice Operations & Clinical Manager
Fulbright Neuropsychology
08.2021 - Current
- Lead daily clinical, administrative, and financial operations with direct responsibility for profit and loss (P&L).
- Manage practice revenue, operating expenses, payroll, and vendor contracts to support financial sustainability.
- Prepare budgets, monitor financial performance, and support cost control and revenue optimization initiatives.
- Coordinate patient intake, scheduling, testing, and follow-up to ensure efficient provider utilization.
- Oversee neuropsychological testing logistics, clinical documentation, and medical record review in compliance with HIPAA.
- Serve as primary liaison for patients, providers, referral sources, and legal stakeholders.
- Supervise billing, invoicing, and payroll for 10+ staff members, ensuring accuracy and timeliness.
- Train and mentor staff on intake procedures, documentation standards, and operational workflows.
Lead Patient Coordinator
Urology Clinics of North Texas
05.2020 - 08.2021
- Directed front-office operations including patient intake, scheduling, insurance verification, and medical records management.
- Trained and supervised front-office staff to improve workflow efficiency and consistency.
- Implemented intake and scheduling improvements that reduced patient wait times and enhanced patient experience.
Patient Coordinator
Oregon Urology Institute
02.2019 - 01.2021
- Managed high-volume patient intake, scheduling, insurance verification, and EMR documentation.
- Ensured HIPAA-compliant handling of patient information and clinical records.
- Improved patient flow and scheduling efficiency through workflow optimization.
Pharmacy Technician
Broadway Apothecary Pharmacy
01.2017 - 02.2019
- Supported pharmacy operations including patient data entry, prescription processing, and documentation.
- Maintained compliance with HIPAA and pharmacy regulations.
Education
Bachelor’s Degree - Accounting and Finance
Southern New Hampshire University
Skills
- Office & Practice Management
- Clinical Operations
- Patient Intake & Scheduling
- Clinical Documentation & Record Management
- HIPAA Compliance
- EMR/EHR
- Billing & Payroll
- Budgeting & P&L Oversight
- Training and mentoring
- Staff scheduling
- Staff supervision
- Clinical leadership
- Proficient in Quickbooks
Timeline
Practice Operations & Clinical Manager
Fulbright Neuropsychology
08.2021 - Current
Lead Patient Coordinator
Urology Clinics of North Texas
05.2020 - 08.2021
Patient Coordinator
Oregon Urology Institute
02.2019 - 01.2021
Pharmacy Technician
Broadway Apothecary Pharmacy
01.2017 - 02.2019
Bachelor’s Degree - Accounting and Finance
Southern New Hampshire University