Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Keyiers Crawford

Conyers,GA

Summary

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

6
6
years of professional experience

Work History

Loss Prevention Lead

Georgia Crown Distributing
04.2024 - Current
  • Acted as liaison between retail location personnel and corporate Loss Prevention department, facilitating effective communication of concerns and updates.
  • Enhanced store safety by conducting frequent audits, ensuring compliance with company policies and local regulations.
  • Conducted covert surveillance operations to identify, apprehend, and deter shoplifters within the retail environment.
  • Established open lines of communication with staff members who reported suspicious activities or concerns related to potential losses.
  • Streamlined reporting processes to increase efficiency of incident documentation while still maintaining accuracy and thoroughness in record-keeping practices.
  • Maintained accurate records of all investigations, incidents, and resolutions for future reference and analysis.
  • Developed strong partnerships with other departments to ensure seamless integration of loss prevention initiatives across the organization.

Lawn Care Maintenance

LawnSmiths South
03.2021 - Current
  • Decorated gardens with stones and plants
  • Raked, mulched and composted leaves
  • Mowed and edged lawns, using power mowers and edgers
  • Planted seeds, bulbs, grass and plants
  • Pruned and trimmed trees, shrubs and hedges
  • Trimmed and picked flowers and cleaned flower beds
  • Mulched and aerated lawns to promote and sustain growth
  • Gathered litter and transported to proper receptacles
  • Applied herbicides and insecticides to address and reduce infestations
  • Used portable sprinkler systems, hoses and watering cans
  • Followed planned landscaping designs to determine sod and foliage layouts
  • Adhered to safety protocols and to manufacturer instructions for equipment operation
  • Advised customers on plant selection and care
  • Consulted with clients to determine project needs and developed competitive price quotes
  • Marked design boundaries and painted natural or artificial turf fields with team logos before events
  • Maintained and repaired lawn tools and equipment

Foreman

Vivid Service Group
01.2020 - 02.2021
  • Arranged for repairs of equipment and machinery
  • Located, measured and marked site locations and placement of structures and equipment, using measuring and marking equipment
  • Provided assistance to workers engaged in construction and extraction activities, using hand tools and other equipment
  • Estimated material or worker requirements to complete jobs
  • Assigned work to employees, based on material and worker requirements of specific jobs
  • Supervised, coordinated and scheduled activities of construction and extractive workers
  • Recorded information, such as personnel, production and operational data on specified forms and reports
  • Analyzed worker and production problems and recommended solutions, such as improving production methods and implementing motivational plans
  • Trained workers in construction methods, operation of equipment, safety procedures, or company policies
  • Conferred with managerial or technical personnel, other departments, or contractors to resolve problems or to coordinate activities
  • Inspected work progress, equipment and construction sites to verify safety and to ensure that specifications were met
  • Worked with coworkers to complete tasks
  • Participated in ongoing training to enhance own job skills and knowledge
  • Defined problems, collected data, established facts and validated conclusions
  • Performed routine and scheduled maintenance services
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives

Customer Service & Sales Representative

Harbor Freights
02.2019 - 07.2019
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Assisted with mentoring new employees during and after training
  • Followed up with customers regarding product functionality and overall satisfaction
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls
  • Updated and maintained database with accurate customer information and timely data entry
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy
  • Utilized automated systems to log and retrieve call information
  • Investigated and researched issues to determine root causes and appropriate resolution methods
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Provided account information to customers and explained bill service policies and customer rights
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Remained open to feedback from supervisor and peers to build and improve skills set
  • Read from scripts to promote uniformity and consistency in communications
  • Referred unresolved customer grievances to designated departments for further investigation
  • Built sustainable relationships and trust with customer accounts using open and interactive communication
  • Analyzed and collected customer information to prepare product or service reports
  • Determined charges for services requested and arranged for billing
  • Recommended improvements in products, services or billing methods to prevent future problems
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
  • Conferred with customers by telephone or in-person to provide product or service information
  • Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
  • Made appropriate account corrections to resolve customer problems
  • Obtained and examined relevant information to assess validity of complaints and determine possible causes
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Processed customer adjustments to maintain financial accounts
  • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints

Education

High School Diploma -

North Clayton High School
Riverdale, GA
05.2017

Skills

  • Analytical Problem Solving
  • Cooperative Team Engagement
  • Work Organization and Prioritizing
  • Verbal and Written communication
  • Client Support
  • Client Satisfaction
  • Adaptable and flexible
  • Performance Improvement
  • Work Flow efficiency
  • Team Leading

References

Upon Request

Personal Information

Title: Customer Service Representative

Timeline

Loss Prevention Lead

Georgia Crown Distributing
04.2024 - Current

Lawn Care Maintenance

LawnSmiths South
03.2021 - Current

Foreman

Vivid Service Group
01.2020 - 02.2021

Customer Service & Sales Representative

Harbor Freights
02.2019 - 07.2019

High School Diploma -

North Clayton High School

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Keyiers Crawford