Keyla Abreu
The Bronx
Summary
Dynamic customer service professional with proven success at Foodfest Depot, enhancing customer satisfaction through effective complaint resolution and payment processing. Known for reliability and composure in high-pressure situations, I consistently exceed expectations while managing cash transactions and fostering team collaboration to streamline operations.
Overview
9
9
years of professional experience
Work History
Costumer Service/Cashier Team Lead
Foodfest Depot
09.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and checks.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Learned duties for various positions and provided backup at key times.
Sales Advocate
Target
10.2021 - 04.2023
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Boosted customer satisfaction with personalized service, addressing each client''s unique needs and preferences.
- Maintained extensive knowledge of products and services to better assist customers in their purchasing decisions.
- Exceeded expectations in maintaining high standards of professionalism and customer care in all interactions, setting an example for fellow team members.
- Contributed to team objectives in fast-paced environment.
Camp Counselor
Mosholu Montefiore Community Center
06.2019 - 09.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
Cashier
Papa Johns
06.2016 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
GED -
Bronx Regional High School
The Bronx, NY03-2019
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Work task prioritization
- Payment processing
- Call response and transfer
- Attention to detail
- Positive and professional
- Cash handling and management
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Costumer Service/Cashier Team Lead
Foodfest Depot
09.2023 - Current
Sales Advocate
Target
10.2021 - 04.2023
Camp Counselor
Mosholu Montefiore Community Center
06.2019 - 09.2019
Cashier
Papa Johns
06.2016 - 09.2018
GED -
Bronx Regional High School
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