Keyla N Arguelles
Pharr
Summary
Dynamic and results-driven professional with experience as a Cooker Operator at Cooking, excelling in kitchen efficiency and safety compliance. Bilingual with strong customer service skills, adept at managing high-pressure situations and resolving inquiries. Proven ability to enhance customer satisfaction and streamline processes, ensuring optimal operational performance.
Overview
4
4
years of professional experience
Work History
Cooker Operator
Cooking
11.2020 - 01.2021
- Maintained a clean, safe workspace by adhering to strict sanitation guidelines and safety regulations.
- Enhanced kitchen efficiency by streamlining cooking processes and organizing workstation layouts.
- Ensured optimal taste consistency in each dish through ongoing taste-testing adjustments during the cooking process.
- Developed strong multitasking skills to manage multiple orders simultaneously while maintaining accuracy and efficiency.
Cashier
Cashier & Associates
10.2021 - 11.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Support customers by answering product and membership service questions.
- Accept payments and issue reports.
- Greet customers promptly and ascertain their needs as quickly as possible.
- Interact with customers in a genuine and polite manner.
Call Center Representative
Representative Services
11.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Arts - Business Administration
South Texas College
McAllen, TX05-2021
No Degree -
Hidalgo Early College High School
Hidalgo, TX05-2018
Skills
- Management Skills
- Bilingual
- Time Management
- Customer Service
- Team Work
- Perseverance and Motivation
- Payment processing
- Inbound phone calls
- Customer communications
- Cash handling
Timeline
Call Center Representative
Representative Services
11.2022 - Current
Cashier
Cashier & Associates
10.2021 - 11.2022
Cooker Operator
Cooking
11.2020 - 01.2021
Associate of Arts - Business Administration
South Texas College
No Degree -
Hidalgo Early College High School
Similar Profiles
Jose SerranoJose Serrano
KFC at CookingKFC at Cooking
Raphael Jean Camy MerilanRaphael Jean Camy Merilan
Cook at CookingCook at Cooking
Paras NeupaneParas Neupane
Kitchen Cook at CookingKitchen Cook at Cooking