Summary
Overview
Work History
Education
Skills
Fraud Warning Statements - State Specific
Insurance Information Practices
Timeline
AssistantManager
Keyla Assante

Keyla Assante

Bi-lingual Licensed Medicare-DTC Insurance Agent
Lexington,NC

Summary

Experienced in operational management with a focus on team leadership and process improvement. Coordinated cross-departmental efforts to enhance workflow efficiency, while developing strategies to monitor customer satisfaction and employee performance. Managed scheduling, payroll, and inventory control, ensuring compliance with company policies and safety regulations. Demonstrated ability to analyze sales data for strategic adjustments, contributing to overall business performance.

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

1
1
year of professional experience

Work History

Assistant Manager

Xpressdocs
Lexington
06.2022 - 06.2023
  • Scheduled meetings
  • Answered phones, left messages, oranges events and airfare, travel plans and stay details.
  • Picked dry cleaners, house and dog sitting/training services provided, ruble removal and design ideas and social media marketer.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Created reports on sales trends, inventory levels, and financial data.
  • Ensured compliance with safety regulations and company policies.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Established processes for monitoring customer satisfaction levels.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed business performance data and forecasted business results for upper management.
  • Implemented quality control measures to uphold company standards.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Created and managed budgets for travel, training, and team-building activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Produced thorough, accurate and timely reports of project activities.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Proposed or approved modifications to project plans.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Education

BBA - Business Administration

UNCG
Lexington, NC
06-2023

Skills

  • Supervisor skills/ trainer
  • Homestead/gardening
  • Dog/house sitters and trainers
  • House cleaning services
  • Budget management
  • Operational strategy
  • Inventory control
  • Report generation
  • Customer service
  • Team leadership
  • Conflict resolution
  • Employee training
  • Process improvement
  • Effective communication
  • Time management
  • Performance evaluation
  • Project coordination
  • Data analysis
  • Sales growth
  • Team collaboration
  • Reporting and documenting
  • Negotiation
  • Goal setting
  • Closing oversight
  • Product and service sales
  • Promotional planning
  • Adobe creative suite (photoshop, illustrator, dreamweaver)
  • CSS
  • Contract management
  • Employee engagement
  • Task delegation
  • Microsoft office expertise
  • Policy enforcement
  • Team motivation techniques
  • Cost control
  • Team building
  • Recruiting and interviewing
  • Product branding
  • Staff training and development
  • Sales reporting
  • Staff development
  • Employee supervision
  • Succession planning
  • Budget assistance
  • Rewards program oversight
  • Employee scheduling
  • Multitasking and organization
  • Graphic and media design
  • Process improvement strategies
  • Retail operations
  • Inventory management
  • Strategic thinking
  • Employee performance evaluations
  • Strategic planning
  • Policy administration
  • Sales analysis
  • Orientation and training
  • Marketing tactics
  • Operations management
  • Verbal and written communication
  • Workplace safety compliance

Fraud Warning Statements - State Specific

Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or who knowingly presents false information in an application for insurance is guilty of a crime and may be subject to restitution fines or confinement in prison, or any combination thereof., For your protection Arizona law requires the following statement to appear on this form. Any person who knowingly presents a false or fraudulent claim for payment of a loss is subject to criminal and civil penalties., For your protection California law requires the following to appear on this form: The falsity of any statement in the application shall not bar the right to recovery under the policy unless such false statement was made with actual intent to deceive or unless it materially affected either the acceptance of the risk or the hazard assumed by the insurer., It is unlawful to knowingly provide false, incomplete, or misleading facts or information to an insurance company for the purpose of defrauding or attempting to defraud the company. Penalties may include imprisonment, fines, denial of insurance and civil damages., Any person who knowingly, and with intent to defraud any insurance company or other person, files an application of insurance or statement of claim containing any materially false information or conceals, for the purpose of misleading, information concerning any fact material thereto, may be guilty of a fraudulent insurance act, which may be a crime, and may also be subject to civil penalties., WARNING: Any person who knowingly, and with the intent to injure, defraud or deceive any insurer, makes any claim for the proceeds of an insurance policy containing any false, incomplete or misleading information is guilty of a felony., WARNING: It is a crime to provide false or misleading information to an insurer for the purpose of defrauding the insurer or any other person. Penalties include imprisonment and/or fines., Any person who knowingly and with intent to injure, defraud, or deceive any insurer files a statement of claim or an application containing any false, incomplete, or misleading information is guilty of a felony of the third degree., Any person who knowingly and with intent to defraud any insurance company or other person files a statement of claim containing any materially false information or conceals, for the purpose of misleading, information concerning any fact material thereto commits a fraudulent insurance act, which is a crime., Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit is guilty of a crime and may be subject to fines and confinements in state prison., It is a crime to knowingly provide false, incomplete or misleading information to an insurance company for the purpose of defrauding the company. Penalties may include imprisonment, fines or a denial of insurance benefit., Any person who knowingly or willfully presents a false or fraudulent claim for payment of a loss or benefit or knowingly or willfully presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison., A person who files a claim with intent to defraud or helps commit a fraud against an insurer is guilty of a crime., Any person who, with a purpose to injure, defraud or deceive any insurance company, files a statement of claim containing any false, incomplete or misleading information is subject to prosecution and punishment for insurance fraud., Any person who knowingly files a statement of claim containing any false or misleading information is subject to criminal and civil penalties., Any person who with intent to defraud or knowing that he/she is facilitating a fraud against an insurer, submits an application or files a claim containing a false or deceptive statement is guilty of insurance fraud., Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information or conceals for the purpose of misleading, information concerning any fact material thereto commits a fraudulent insurance act, which is a crime and subjects such person to criminal and civil penalties., Any person who knowingly and willfully presents a false or fraudulent claim for payment of a loss or benefit or knowingly and willfully presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.

Insurance Information Practices

7 Hanover Square, New York, NY, 10004-4025, 50 Braintree Hill Park, Suite 400, Braintree, MA, 02184-8734

Timeline

Assistant Manager

Xpressdocs
06.2022 - 06.2023

BBA - Business Administration

UNCG

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Keyla AssanteBi-lingual Licensed Medicare-DTC Insurance Agent
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