Keyla Bradshaw
Miami,Florida
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Benefits Coordinator/Assistant Manager
AHF
2011.08 - Current
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- verified insurances using availity, passport one source and other provider portals
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Taking inventory for the office, placing orders when needed
- proficient in working on reports in excel and word
- Data entry for new patients (Demographics, insurance, medications)
Front Office Receptionist
WPA
2009.07 - 2011.07
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Education
Associate of Arts - Health Administration
Miami Dade College
Miami, FL01.2024
High School Diploma -
Miami Beach High School
Miami Beach, FL06.2013
Skills
- Benefits Explanation
- New Employee Training
- Proficient in Microsoft
- ADP Workforce Now
- Highly Skilled in CPs, Athena and Epic EMR systems
- Conflict management
- Data entry
- Insurance verification
- Record keeping/Data management
- Hippa Regulations
- Working in office reports
Timeline
Benefits Coordinator/Assistant Manager
AHF
2011.08 - Current
Front Office Receptionist
WPA
2009.07 - 2011.07
Associate of Arts - Health Administration
Miami Dade College
High School Diploma -
Miami Beach High School
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