Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keyla Colon

Avon Park,FL

Summary

Professional Site Manager with proven proficiency in OSHA compliance, internal and external communications, crew supervision and cost control. Committed to on-time project completions, cost effective budgeting and superb work quality.

Overview

19
19
years of professional experience

Work History

Site Assistant

School Board Of Highlands County
01.2015 - 10.2021
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
  • Worked in fast-paced, ever-changing environment.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and food allergies.

Cashier

Nathional Howard
03.2007 - 04.2010
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
  • Handled credit applications from customers, liaised with credit manager for approvals and account setup, and processed credit card payments.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Recommended complementary and discounted items to customers to increase sales.

Sales Representative

Triple-S Salud
03.2003 - 03.2005
  • Created and implemented store displays, promoting sales and growth.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Audited customer account information to identify issues and develop solutions.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Consulted with customers to resolve service and billing issues.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses, and contact information within call management databases.
  • Managed high-volume of inbound and outbound customer calls.
  • Educated customers on special pricing opportunities and company offerings.

Education

Associate’s Degree In Medical Billing And Coding -

NUC University
Miami, FL

High School Diploma -

Josefa Pastrana
Aguas Buenas, PR
05.2004

Skills

  • Building Site Supervision
  • Team Leadership
  • Planning and Design
  • Problem-Solving
  • OSHA Safety Requirements
  • Verbal and Written Communication

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Site Assistant

School Board Of Highlands County
01.2015 - 10.2021

Cashier

Nathional Howard
03.2007 - 04.2010

Sales Representative

Triple-S Salud
03.2003 - 03.2005

High School Diploma -

Josefa Pastrana

Associate’s Degree In Medical Billing And Coding -

NUC University

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Keyla Colon