Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keyla Cramer

Johnstown,PA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Rep. Trainee position. Ready to help team achieve company goals.

Overview

1
1
Language

Work History

Clerical Supervisor

Children and Youth Services
110 Franklin Street #400, Johnstown PA 15901
09 2025 - Current
  • Supervise the Clerical Unit in Johnstown and Ebensburg Office Sites
  • Review work for Accuracy
  • Check and Sign-Off on Employee Timesheets and Approves Leave Slips for Time Off
  • Sends Letters for Adoption Redetermination and SPLC Redeterminations
  • Tracks and Assists all Employees with Clearances that are needed and driver's licenses
  • Add newly placed children to the caseworker visitation tracking sheet
  • Complete, Secure Information from Juvenile Probation and Submitting the CY28 Quarterly Report
  • Types, Prepares Letter and Reports, and any other Correspondence for the Administrator as I may be asked to do
  • Takes Notes/Minutes at Staffings or Supervisor Meetings
  • Clerical Staff Annual Performance Evaluation Reports
  • Assigns number to Finalize Adopions and Seals Adopion Records
  • Makes Family and Child Files and files them in the File Room
  • Maintains Postage Meter used by all Agencies
  • Prepares emails for Scheduling Fatality and Near Fatality Meetings, as needed/ Takes Minutes at these Meetings
  • Assists Administrator in Interview Process to Fill Vacant Clerical Postions
  • Orientation and Training of new Clerical Staff/ explains Methods and Procedures
  • Enters Intakes and Screen Out Reports into CAPS(Our Data Entry System We Use)
  • Prepares Abuse Letters and Various othe Court Letters
  • Caseload - Caseload Changes that come from all the Casework Supervisors that need Changed Monthly
  • Answers Phone at Front Desk when needed

Social Services Aide

Children and Youth Services
110 Franklin Street #400, Johnstown, PA 15901
09 2023 - 09 2025
  • Transporting Families to Appointments and Court Hearings
  • Helps other Depts. with Duties the need Assisted with (Fiscal, Cleical)
  • Fiscal:
    -Making 4E Folders
    -Doing TANF and Authorizations
  • Clerical:
    -Helps with different paperwork that needs done(Filing)
    -Learning to answer Phones for the Front Desk

Nurses Aide

Bayada Pediatrics Home Care
231 E Market St, Blairsville, PA 15717
08 2020 - 08 2023
  • Bathed and Changed Children
  • Went to School With the Children
  • Help the Children with Homework
  • Feed the Children
  • Wake the Children/Put the Children to Bed
  • Enter Daily Case Notes

Sales Associate

Martins General Store
1894 William Penn Ave Rt. 271, Johnstown, PA 15909
07 2022 - 07 2023

•Cashier

•Lottery

•Cooked Food

•Stocked Shelves

Sales Associate

Dollar General
641 Main St, Johnstown, PA 15901
02 2018 - 07 2021
  • Scanned Merchandise with the Handheld
  • Checked Prices with the Handheld
  • Cashier
  • Stocked Shelves

Education

Diploma - Nursing

Greater Johnstown School District
222 Central Avenue Johnstown, PA 15902
06.2009

Skills

  • Data Entry(CAPS, Excel, Word, Power Point)
  • Spreadsheets(Excel, Word, Power Point)
  • Updating Forms/Spreadshcets(Excel, Word, Power Point)
  • Filing
  • Mailing/Postage
  • Organizational skills
  • Administrative support
  • Performance improvement
  • Team Bonding
  • Relationship building
  • Mail handling
  • Clerical support
  • Sorting and labeling
  • Staff Management
  • Excellent multi-tasking ability
  • Travel coordination
  • Scheduling
  • Technical Support
  • Workflow planning

Languages

English
Full Professional

Timeline

Diploma - Nursing

Greater Johnstown School District

Sales Associate

Dollar General
02 2018 - 07 2021

Sales Associate

Martins General Store
07 2022 - 07 2023

Nurses Aide

Bayada Pediatrics Home Care
08 2020 - 08 2023

Social Services Aide

Children and Youth Services
09 2023 - 09 2025

Clerical Supervisor

Children and Youth Services
09 2025 - Current