Keyla Francia
New York ,NY
Summary
Dynamic and customer-focused professional with proven expertise in fast-paced environments, notably at Tropical Sensation. Excelled in teamwork, collaboration, and exceptional communication, enhancing customer satisfaction significantly. Demonstrated critical thinking and organizational skills, ensuring seamless operations and positive customer experiences. Renowned for dependability and a positive attitude, consistently delivering beyond expectations.
Overview
5
5
years of professional experience
Work History
Tropical Sensation
Waitress, Host, Busser
953 Ámsterdam Ave
10.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
WORLD SUPERMARKET
Cashier Customer Service
314 Somerset Street, North Plainfield
05.2019 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Plainfield High School
Plainfield, NJ06.2019
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Decision-Making
- Verbal Communication
Languages
Spanish
Full Professional
Timeline
Tropical Sensation
Waitress, Host, Busser
10.2021 - Current
WORLD SUPERMARKET
Cashier Customer Service
05.2019 - 09.2021
High School Diploma -
Plainfield High School