Summary
Overview
Work History
Education
Skills
Community service
Languages
Timeline
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Keyla Fuentes

Miami

Summary

Dynamic professional with a proven track record in shipping and receiving at Whole Food Market, showcasing exceptional customer service and inventory auditing skills. Elevated team performance and efficiency through innovative training and safety protocols. Excelled in fast-paced environments, demonstrating a keen ability to manage time and resources effectively, with a commitment to achieving and exceeding sales and service goals.

Overview

7
7
years of professional experience

Work History

Receiver

Whole Food Market
02.2020 - Current
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Implemented safety protocols to reduce workplace accidents during unloading and storage processes.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Barista Manager

Pacion Del Cielo
10.2018 - 02.2020
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created new training guidelines, and provided staff orientation and training.
  • Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Cashier

Ms. Cheezious
07.2018 - 10.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.

Hostess

Gyu-Kaku
03.2018 - 06.2018
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Retail Sales Associate

Shoe Palace
09.2017 - 03.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Education

Miami Springs Senior High
Miami, FL
06.2020

Skills

  • Shipping and receiving
  • Customer service
  • Product inspection
  • Record preparation
  • Sales experience
  • Team player attitude
  • Inventory auditing
  • Time management
  • Teamwork and cooperation
  • Self-motivated and independent
  • Records management
  • Stock rotation

Community service

Guest services

Jackson Health System

Miami, FL

June 2017 to August 2017

Guest Services/ help set appointment for patients, take them to their appointment if they needed assistance/ summer community service job

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receiver

Whole Food Market
02.2020 - Current

Barista Manager

Pacion Del Cielo
10.2018 - 02.2020

Cashier

Ms. Cheezious
07.2018 - 10.2018

Hostess

Gyu-Kaku
03.2018 - 06.2018

Retail Sales Associate

Shoe Palace
09.2017 - 03.2018

Miami Springs Senior High

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Keyla Fuentes