Keyla Gaona
Melrose Park ,IL
Summary
Reliable Banker provides exceptional customer service and handles banking transactions. Skilled in cash management, loan processing, account maintenance, and customer service. Proven record of being able to work under pressure with accuracy and efficiency. Enthusiastic Banker adept at accurately processing a wide range of financial transactions and providing knowledgeable customer service. Possesses strong organizational and problem-solving skills. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Relationship Banker
US Bank National Association
09.2024 - Current
- Cultivated strong client relationships through personalized financial solutions and exceptional service.
- Analyzed customer needs to recommend appropriate banking products and services, enhancing overall satisfaction.
- Led initiatives to streamline account opening processes, improving efficiency and reducing turnaround times.
- Mentored junior bankers on compliance protocols and sales techniques, fostering team development and performance.
- Conducted regular training sessions on new financial products, ensuring staff remained knowledgeable and competitive.
- Resolved complex customer inquiries through effective problem-solving techniques, maintaining high service standards.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Adapted products and services to suit customers' changing financial circumstances.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
- Maintained in-depth product and service knowledge for well-informed customer advice.
Universal Associate Banker Teller
Chase
03.2019 - Current
- Processed wire transfers according to established procedures while adhering to compliance regulations.
- Developed strong problem solving skills by resolving complex customer issues quickly and efficiently.
- Assisted customers with online banking inquiries including resetting passwords and troubleshooting log-in issues.
- Cross-sells bank services and products. Such as credit cards, accounts, and CDs.
- Assisted customers with deposits, withdrawals, transfers and loan payments in a timely manner.
- Maintained confidentiality of customer records in accordance with legal regulations.
- Utilized cash handling techniques to balance daily transactions.
- Monitored daily ATM activity ensuring accuracy of transactions processed.
- Demonstrated strong customer service skills while providing accurate information to customers regarding bank products and services.
- Processed check orders for customers accurately and efficiently.
- Performed opening and closing procedures on the teller line as needed.
- Adhered to all company policies, procedures, and standards of conduct governing employee behavior.
- Cross-sold banking products such as savings bonds, money orders and traveler’s checks.
- Participated in branch audits by verifying compliance with all applicable laws and regulations.
- Provided support to other branches when necessary by performing various duties including but not limited to balancing drawers, ordering supplies and assisting with training sessions.
- Ensured compliance with Bank Secrecy Act requirements at all times.
- Processed wire transfers according to established guidelines.
- Verified identity of customers prior to conducting any banking transaction.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Completed financial transactions, including deposits, withdrawals, and loan payments.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Assisted management in bank opening and closing procedures.
- Processed ATM deposits and reconciled cash reports.
- Assisted with training of new team members.
- Cross-sold bank products and services to customers.
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
- Answered telephones to assist customers with questions and inquiries.
- Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents.
- Monitored bank vaults to verify correct cash balances.
- Resolved problems and discrepancies concerning customers’ accounts.
- Used computers and calculators to calculate daily transactions.
- Identified transaction mistakes when debits and credits did not balance.
- Carried out special services for customers, such as ordering bank cards and checks.
- Examined checks to confirm endorsements.
- Arranged money received in cash boxes and coin dispensers according to denomination.
- Received mortgage, loan and public utility bill payments, verified payment dates, and amounts due.
Education
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Triton College
River Grove, IL12.2019
High School Diploma - undefined
West Leyden High School
Northlake, IL05.2017
Skills
- Risk assessment and management
- Data entry proficiency
- Teller operations training and auditing
- Business growth strategies
- Fluent in Spanish
- Ethical banking practices
- Identity verification processes
- ATM reconciliation skills
- teller transaction processing
- deposit account inquiries and services
- effective cash handling techniques
- general currency counting skills
- top-tier customer service
- detection of fraudulent activities
- global funds transfer knowledge
- efficient time management strategies
- growth in investment products sales
- efficient cash counting methods
- effective communication abilities
- targeted account management practices new teller training programs
- automated deposit transactions inventory control account closure processes foreign currency exchange expertise financial services proficiency traveler's check transactions bill payment receipt processing balance transfer operations fund deposit procedures cash supply ordering systems balance cash drawers effectively currency counting accuracy vault auditing for cash security
- Banking
- Relationship building and management
- Customer Service-oriented
- Loans
- Financial advising
- Cross-selling products
- Loss prevention
- Organizational skills
- Critical thinking
- Excellent communication
- Decision-making
- Teamwork and collaboration
- Time management
- Active listening
- Written communication
- Customer service
Certification
Notary Public
LANGUAGES
Spanish Fluent
Awards
National Honors Society
Timeline
Relationship Banker
US Bank National Association
09.2024 - Current
Universal Associate Banker Teller
Chase
03.2019 - Current
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Triton College
High School Diploma - undefined
West Leyden High School