Keyla Hernadez
Business Administration
Bronx,NY
Summary
Business Administration graduate with expertise in supply chain management, taxation, insurance customer service, and digital sales. Currently enrolled in Google professional training programs to expand my skills in business operations, digital marketing, and analytics. Passionate about optimizing business efficiency, financial literacy, and leveraging technology for growth.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Assistant Manager
Tacotomia
04.2023 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Healthcare Representative
Concentrix
11.2022 - 04.2023
- Provided comprehensive support during medical appointments, enhancing overall patient experience within the clinic setting.
- Educated patients on disease prevention and self-care management for improved health outcomes.
- Enhanced healthcare team communication by coordinating meetings, discussing treatment plans, and sharing pertinent information.
- Developed strong relationships with medical professionals, fostering collaboration in a multidisciplinary healthcare setting.
- Used medical terminology knowledge to explain procedures, policies and services to patients.
Healthcare & Insurance Agent
Teleperformance
05.2021 - 10.2022
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
Associate of Science - Marketing
Universidad Autonoma De Santo Domingo
Dominican Republic 05.2001 -
BBA - Business
Atlantis University
Miami, FL 05.2001 -
Associate of Science - Business
Atlantis University
Miami, FL 05.2001 -
No Degree - Digital Marketing
Google Professional
New York, NY 05.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Problem-solving
Team motivation
Decision-making
Time management
Customer service
Customer relations
Adaptability and flexibility
Team building
Team collaboration
Certification
Digital Marketing Professional Certificate – Digital Marketing Institute.
Timeline
Assistant Manager
Tacotomia
04.2023 - 01.2025
Healthcare Representative
Concentrix
11.2022 - 04.2023
Healthcare & Insurance Agent
Teleperformance
05.2021 - 10.2022
Associate of Science - Marketing
Universidad Autonoma De Santo Domingo
05.2001 -
BBA - Business
Atlantis University
05.2001 -
Associate of Science - Business
Atlantis University
05.2001 -
No Degree - Digital Marketing
Google Professional
05.2001 -