Keyla Jose Polanco
New York,New York
Summary
Dynamic and customer-focused professional with extensive experience at Cami Restaurant and Guadalupe Restaurant. Proven ability in order taking and money handling, enhancing customer satisfaction through personalized service. Recognized for maintaining high cleanliness standards and fostering a welcoming atmosphere, resulting in a loyal clientele and positive dining experiences.
Overview
14
14
years of professional experience
Work History
Restaurant Waitress
Cami Restaurant
4325 Broadway, New York, NY 10033
10.2021 - 06.2022
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Bartender
Guadalupe Restaurant
597 W 207th St, New York, NY 10034
09.2008 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Bachelor of Science - Dietetics And Nutrition
Lehman College
Bronx, NY12-2025
Skills
- Order taking
- Memory retention
- Food presentation
- Cleaning and sanitizing
- Service quality
- Cleanliness
- Food safety
- Money handling
- Table setting
- Credit card processing
- Menu memorization
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waitress
Cami Restaurant
10.2021 - 06.2022
Bartender
Guadalupe Restaurant
09.2008 - 09.2019
Bachelor of Science - Dietetics And Nutrition
Lehman College