Keyla Lara
Pomona,CA
Summary
Results-driven Customer Service Representative with 12+ years of experience in telephone customer service and sales. Proven expertise in resolving customer complaints and providing effective solutions. Strong time management and prioritization abilities ensure efficient service delivery. Proficient in administrative assistance and clerical tasks.
Overview
12
12
years of professional experience
Work History
Project Manager
P3 Pacific Packaging
La Puente, CA
04.2021 - Current
- Serves as the primary point of contact for all customer needs, inquiries, and customer complaints.
- Project coordinator role, starting with initial customer contact, through and including project completion.
- Monitor the progress of customer orders from initial receipt through phases of production, manufacturing, and shipping, interacting with sales and production employees.
- Focus on achieving on-time delivery, product quality, and total customer satisfaction.
- Input customers into our ERP system accurately and promptly.
- Strive to continually improve customer satisfaction through improved internal processes, proactive customer service skills, and prompt resolution of customer inquiries as well as problems/complaints.
- Proficient in Excel, Word, ERP systems such as Dynamics, QuickBooks, Quoteworks, and Smartsheet. Gmail, and outlook.
Clerical/Customer Service
JY Designs and Creations inc
Walnut, CA
02.2017 - 01.2021
- Organizing and coordinating meetings
- Answering and directing phone calls.
- Sending emails
- Preparing and sending outgoing mailings and packages
- Typing documents and correspondence
- Checking and entering data
- Updating and maintaining databases
- Controlling basic accounting functions such as checking invoices and making deposits
- Managing petty cash
- Receiving Inventory
- Tradeshows –Sales
- Receiving, sorting and distributing incoming mail
- Maintaining filing systems
- Compiling records of office activities
- Customer Support
- Ordering Processing
- Creating invoices
- Shipping using Fedex, UPS, USPS and Ltl Carriers
- Receiving Payments
- Quickbooks 3 years
Sales Assistance / Cashier
Goodwill Industries international inc.
08.2012 - 12.2016
- Processed cash and deposits
- Answer costumer telephone calls
- Promptly responded to general inquiries from members
- Trained new employees
- Close and open store
- Provide customer service
- Wrote and kept accurate record of discussions and costumers
Education
Veterinarian Technician -
Mt. San Antonio college
08.2024
High school diploma -
Nogales High School
01.2009
Skills
- Time management
- Data management
- Attention to detail
- Problem-solving
- Adaptability
- Customer service
- Team work
- Communication skills
- Confidentiality
- Project Management
- Strategic Planning
Volunteer Experience
- Animal Shelter Volunteer, Baldwin Park Animal Care Center, 02/04/11, 05/18/11, Fed animals twice daily and made sure they had access to fresh water at all times., Walked large dogs and restrained physically strong or aggressive dogs., Cleaned kennels, Maintained lab and related supplies, Observed animals for illness and provided medical assistance.
- Animal Shelter Volunteer, Inland Valley Humane Society, 01/20/16, 06/08/16, Cleaned kennels and fed animals and made sure they had access to clean water., Maintained lab and related supplies, Washed the animals' water and food bowls
Timeline
Project Manager
P3 Pacific Packaging
04.2021 - Current
Clerical/Customer Service
JY Designs and Creations inc
02.2017 - 01.2021
Sales Assistance / Cashier
Goodwill Industries international inc.
08.2012 - 12.2016
Veterinarian Technician -
Mt. San Antonio college
High school diploma -
Nogales High School
Similar Profiles
Michael O'ReillyMichael O'Reilly
Regional Sales Manager at Pacific Packaging Products (P3)Regional Sales Manager at Pacific Packaging Products (P3)
Brittany RomoBrittany Romo
Care Navigator at P3 Medical GroupCare Navigator at P3 Medical Group
Legna TerreroLegna Terrero
Assistant Manager at P3 S.ShopAssistant Manager at P3 S.Shop