Summary
Overview
Work History
Education
Skills
Timeline
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Keyla Martinez

Mcallen,TX

Summary

Dynamic and detail-oriented professional with experience at Amazon, excelling in packaging and labeling while demonstrating strong problem-solving abilities. Proven track record of enhancing team collaboration to meet targets and ensure high-quality service. Recognized for attention to detail and commitment to operational excellence in fast-paced environments.

Professional in correctional facility management, known for strong standards and results-driven performance. Extensive experience in enforcing regulations and maintaining order within facilities. Valued for collaborative spirit and adaptability, with skills in conflict resolution and surveillance.

Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.

Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.

Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.

Overview

9
9
years of professional experience

Work History

Warehouse Associate

Amazon
01.2022 - Current
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

Customer Service Representative

HEB
10.2021 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.

Overnight Stocker

Lowes Home Improvment
03.2021 - 01.2022
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.

Jailer

Hidalgo County Sheriff's Office
03.2019 - 11.2020
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.

Correctional Officer

Texas Department Of Criminal Justice
10.2017 - 02.2019
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.

Provider Services Representative

Apex Primary Care
09.2016 - 10.2017
  • Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
  • Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
  • Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
  • Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.

Delivery Driver

AutoZone
01.2017 - 09.2017
  • Followed all relevant traffic laws and safety regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.

Education

High School Diploma -

McAllen High School
McAllen, TX

Skills

  • Packaging and labeling
  • Attention to detail
  • Problem-solving
  • Team collaboration
  • Conflict resolution skills
  • De-escalation techniques
  • Inmate supervision
  • Mental health awareness
  • Correctional facility procedures
  • Policy enforcement

Timeline

Warehouse Associate

Amazon
01.2022 - Current

Customer Service Representative

HEB
10.2021 - Current

Overnight Stocker

Lowes Home Improvment
03.2021 - 01.2022

Jailer

Hidalgo County Sheriff's Office
03.2019 - 11.2020

Correctional Officer

Texas Department Of Criminal Justice
10.2017 - 02.2019

Delivery Driver

AutoZone
01.2017 - 09.2017

Provider Services Representative

Apex Primary Care
09.2016 - 10.2017

High School Diploma -

McAllen High School
Keyla Martinez