Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keyla Medina

New City,NY

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Personable and energetic, committed to delivering excellence in all facets of customer service and administrative support.

Overview

11
11
years of professional experience

Work History

Front Lead Receptionist

Hillcrest Medical Associates
11.2020 - Current
  • Train new employees, Scheduling / rescheduling appointments, Answer phone calls, Checking insurances, Checking patients in / out, Managing faxes, Scanning important documents, Translating to patients, Collecting payments

Sales Associate

Kohl's
12.2018 - Current
  • Drive sales and create a positive experience for customers, Inventory stock and reorder merchandise as needed, Maintain fitting rooms, sales floor and work areas according to best practices, Provide exceptional customer service and follow up on clients' concerns and requests, Obtain online orders and pull items to be packed and shipped out, Solicit, open and activate Kohl's Charge applications and loyalty programs, Perform cashier duties and handle transactions

Server

Primavera
09.2013 - 11.2020
  • Setting tables for service, Presenting menu and customer drinks, Taking and being on top of customer orders, Answering questions to customers and helping them choose from the menu based on their needs, Build strong lasting bonds with various customers, through kind gestures providing great service, Performing cashier duties and handling transactions, Providing cleaning duties and performing server responsibilities

Education

Bachelor of Social Work - Social Work

Mercy University
Dobbs Ferry, NY
05.2025

Associate of Arts - Liberal Arts And Sciences

Rockland Community College
Suffern, NY
08.2020

High School Diploma -

Spring Valley High School
Spring Valley, NY
06.2016

Skills

  • Sales
  • Front desk
  • Communication skills
  • Multilingual
  • Serving
  • Time management
  • Customer service
  • Organizational skills
  • Teamwork
  • Medical receptionist
  • Medical scheduling
  • Patient advocate
  • Medical records
  • Problem-solving
  • Computer literate
  • Active listening

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Lead Receptionist

Hillcrest Medical Associates
11.2020 - Current

Sales Associate

Kohl's
12.2018 - Current

Server

Primavera
09.2013 - 11.2020

Bachelor of Social Work - Social Work

Mercy University

Associate of Arts - Liberal Arts And Sciences

Rockland Community College

High School Diploma -

Spring Valley High School

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Keyla Medina