Keyla Mercado Pastor
Marengo,OH
Summary
To develop the necessary skills and acquire the adequate knowledge to improve not only professionally but also personally. And in that way I can apply it all in favor of your company.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Equipment Operator, Forklift
Dollar Tree Warehouse
Marengo, OH
09.2021 - Current
- Working in a fast pace environment with three different forklift equipment moving pallets full of merchandise from one side of the warehouse to the other side of the warehouse.
- Maintaining all safety protocols of the company.
Inventory Specialist
Dollartree Distribution Center
Marengo, OH
03.2023 - 03.2024
- As a team leader in charge of the crew of the inventory quality control center making sure that the task provided for each employee was done in the proper time and making decisions and resolving any problems with any department that had any inventory to be fixed.
- Advising managers of any changes done with any inventory issues.
- Communication with corporate of issue tracjs on receiving department, making sure the inventory coming in was received in proper time and that paperwork was correct.
- If any product had been altered makingvsure that we where following the proper Standard Operations procedures was done correctly.
- Counting or fixing any problem with any product received incorrectly fixing the inventory and making sure was fixed in proper time.
- Making sure Equipment department was allocating products correctly so our department of picking department was sending the correct product to be sent to our store's.
- Checking Bill of lading had the proper counts and stamps and received accurate.
- Writing quality issues to employees not following the proper Standard procedure of operations and giving coaching assistance to those that needed retraining on their positions.
- As a bilingual team leader making sure our new employees that needed translations follow our standars procedures of operations and understand our process or Advising managers if they needed change of department to be able to work in a department that they understood the job.
- If errors of receiving occurs Checking locations , bringing product down with reach truck and count or check product that was alike received correct and following our standards of operations procedures and do return good authorizations with corporate to change what was received.
- Managing reports and communicating with the OPS of the department of issues and making sure process was doing correctly using our WMS systems and cycle counting in and out products received incorrect.
COS
Home Depot
Columbus, OH
07.2019 - 09.2021
- Managing customers accounts with their special orders.
- Contacting Vendors as needed for Return Authorization of merchandise damaged or wrong made.
- Relationship with installers in order to fulfill the job correctly and making sure they did the job according with company policies.
- Supervising associates and retraining if necessary so the associates succeed on their roles accordingly with company policy.
- Managing money of the store for the necessary markdowns with operation manager and making sure that the money was use correctly for their purposes as company policies.
- Reviewing that the merchandise of the customer was built-in correctly as the customer wanted.
Stocker
Home Depot
Westerville, OH
01.2018 - 07.2019
- Operated forklifts and perform organizational of the racks, bays and appearance of the store.
- Training new associates on how to do the job to the standards of the company policy.
- Used of the proper tools that require to do the Stocker job.
- Supervising new employees on their skills and reporting them to management and intermediate supervisor.
Customer service associate
Home Depot
Westerville, OH
06.2017 - 01.2018
- Helping customers to buy online products of our online warehouse, cashier for the customers that needed to pay for products at the service desk.
- Calling the customers to advise them that their merchandise arrived without issues.
- Organized and inspecting Penske trucks and load and go pickup trucks are in good condition, full with gas and the correct mileage and reporting if they where in good condition etc.
- Maintained good relations with employees and customers.
- I did help our delivery department to pickup the online orders for customers.
Service Coordinator
Bella Vista Healthcare insurance
Mayaguez, PR
08.2007 - 08.2008
- Send letters to customers about the upcoming changes in their health insurance e and payments date.
- Advice group of companies their changes on Medicine coverage.
- Called pharmacy and make sure that the approval for the medication went through their system.
- Calling customers and reminding them about their upcoming payment.
Education
Some college - undefined
Puerto Rico Tech JR College
Mayaguez, PRHigh School Diploma - undefined
Adventist Academy of the West
Mayaguez, PR06.1998
Skills
Heavy equipment operation
Worksite safety
Skid steer operation
Equipment inspections
Equipment operations
Safety compliance
Following instructions
Proficient with equipment
Daily reporting
Materials movement
Certification
Forklift driver
QUALIFICATIONS SUMMARY
- Administrative support professional with experience working in fast-paced environments.
- Strong organizational, technical, analytical, written, oral and interpersonal communication skills.
- Communication and leadership skills are highly superior to fellow employees.
- Confident in all interactions with individuals at all levels.
- Workmanship is very thorough and effectively produced desired results.
- Ability to multi-task.
Languages
Spanish
Native or Bilingual
Timeline
Inventory Specialist
Dollartree Distribution Center
03.2023 - 03.2024
Equipment Operator, Forklift
Dollar Tree Warehouse
09.2021 - Current
COS
Home Depot
07.2019 - 09.2021
Stocker
Home Depot
01.2018 - 07.2019
Customer service associate
Home Depot
06.2017 - 01.2018
Service Coordinator
Bella Vista Healthcare insurance
08.2007 - 08.2008
Some college - undefined
Puerto Rico Tech JR College
High School Diploma - undefined
Adventist Academy of the West