Summary
Overview
Work History
Education
Skills
Certification
QUALIFICATIONS SUMMARY
Languages
Timeline
Generic

Keyla Mercado Pastor

Marengo,OH

Summary

To develop the necessary skills and acquire the adequate knowledge to improve not only professionally but also personally. And in that way I can apply it all in favor of your company.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Equipment Operator, Forklift

Dollar Tree Warehouse
Marengo, OH
09.2021 - Current
  • Working in a fast pace environment with three different forklift equipment moving pallets full of merchandise from one side of the warehouse to the other side of the warehouse.
  • Maintaining all safety protocols of the company.

Inventory Specialist

Dollartree Distribution Center
Marengo, OH
03.2023 - 03.2024
  • As a team leader in charge of the crew of the inventory quality control center making sure that the task provided for each employee was done in the proper time and making decisions and resolving any problems with any department that had any inventory to be fixed.
  • Advising managers of any changes done with any inventory issues.
  • Communication with corporate of issue tracjs on receiving department, making sure the inventory coming in was received in proper time and that paperwork was correct.
  • If any product had been altered makingvsure that we where following the proper Standard Operations procedures was done correctly.
  • Counting or fixing any problem with any product received incorrectly fixing the inventory and making sure was fixed in proper time.
  • Making sure Equipment department was allocating products correctly so our department of picking department was sending the correct product to be sent to our store's.
  • Checking Bill of lading had the proper counts and stamps and received accurate.
  • Writing quality issues to employees not following the proper Standard procedure of operations and giving coaching assistance to those that needed retraining on their positions.
  • As a bilingual team leader making sure our new employees that needed translations follow our standars procedures of operations and understand our process or Advising managers if they needed change of department to be able to work in a department that they understood the job.
  • If errors of receiving occurs Checking locations , bringing product down with reach truck and count or check product that was alike received correct and following our standards of operations procedures and do return good authorizations with corporate to change what was received.
  • Managing reports and communicating with the OPS of the department of issues and making sure process was doing correctly using our WMS systems and cycle counting in and out products received incorrect.

COS

Home Depot
Columbus, OH
07.2019 - 09.2021
  • Managing customers accounts with their special orders.
  • Contacting Vendors as needed for Return Authorization of merchandise damaged or wrong made.
  • Relationship with installers in order to fulfill the job correctly and making sure they did the job according with company policies.
  • Supervising associates and retraining if necessary so the associates succeed on their roles accordingly with company policy.
  • Managing money of the store for the necessary markdowns with operation manager and making sure that the money was use correctly for their purposes as company policies.
  • Reviewing that the merchandise of the customer was built-in correctly as the customer wanted.

Stocker

Home Depot
Westerville, OH
01.2018 - 07.2019
  • Operated forklifts and perform organizational of the racks, bays and appearance of the store.
  • Training new associates on how to do the job to the standards of the company policy.
  • Used of the proper tools that require to do the Stocker job.
  • Supervising new employees on their skills and reporting them to management and intermediate supervisor.

Customer service associate

Home Depot
Westerville, OH
06.2017 - 01.2018
  • Helping customers to buy online products of our online warehouse, cashier for the customers that needed to pay for products at the service desk.
  • Calling the customers to advise them that their merchandise arrived without issues.
  • Organized and inspecting Penske trucks and load and go pickup trucks are in good condition, full with gas and the correct mileage and reporting if they where in good condition etc.
  • Maintained good relations with employees and customers.
  • I did help our delivery department to pickup the online orders for customers.

Service Coordinator

Bella Vista Healthcare insurance
Mayaguez, PR
08.2007 - 08.2008
  • Send letters to customers about the upcoming changes in their health insurance e and payments date.
  • Advice group of companies their changes on Medicine coverage.
  • Called pharmacy and make sure that the approval for the medication went through their system.
  • Calling customers and reminding them about their upcoming payment.

Education

Some college - undefined

Puerto Rico Tech JR College
Mayaguez, PR

High School Diploma - undefined

Adventist Academy of the West
Mayaguez, PR
06.1998

Skills

Heavy equipment operation

Worksite safety

Skid steer operation

Equipment inspections

Equipment operations

Safety compliance

Following instructions

Proficient with equipment

Daily reporting

Materials movement

Certification

Forklift driver

QUALIFICATIONS SUMMARY

  • Administrative support professional with experience working in fast-paced environments.
  • Strong organizational, technical, analytical, written, oral and interpersonal communication skills.
  • Communication and leadership skills are highly superior to fellow employees.
  • Confident in all interactions with individuals at all levels.
  • Workmanship is very thorough and effectively produced desired results.
  • Ability to multi-task.

Languages

Spanish
Native or Bilingual

Timeline

Inventory Specialist

Dollartree Distribution Center
03.2023 - 03.2024

Equipment Operator, Forklift

Dollar Tree Warehouse
09.2021 - Current

COS

Home Depot
07.2019 - 09.2021

Stocker

Home Depot
01.2018 - 07.2019

Customer service associate

Home Depot
06.2017 - 01.2018

Service Coordinator

Bella Vista Healthcare insurance
08.2007 - 08.2008

Some college - undefined

Puerto Rico Tech JR College

High School Diploma - undefined

Adventist Academy of the West
Keyla Mercado Pastor