Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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KEYLA MUR

KEYLA MUR

Miami,FL

Summary

Bilingual professional with a degree in International Trade and a strong background in customer service, banking, sales, and management. Charismatic and proactive, with a passion for learning and delivering outstanding service. Recognized for building strong customer relationships, identifying business opportunities, and consistently exceeding performance targets. Seeking to bring value through operational excellence and dedication in a progressive banking or business environment.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Branch Banker

PNC Bank
05.2024 - Current
  • Deliver personalized customer service by identifying and fulfilling financial needs.
  • Educate clients on digital banking tools and financial products to improve financial wellness.
  • Successfully referred high-revenue clients to Business Banking, Treasury Management, and Merchant Services.
  • Top-performing banker achieving Tier 3 status every quarter.
  • Built relationships with local businesses and community influencers to grow portfolio.

Teller

Wells Fargo
02.2024 - 05.2024
  • Handled daily banking transactions and cash drawer management.
  • Delivered high-touch service to clients and referred opportunities to bankers.
  • Maintained accuracy and compliance in all teller operations.

Server/Manager

SIM Sushi and Tapas
01.2023 - 07.2024
  • Delivered exceptional service in a fast-paced dining environment.
  • Managed guest inquiries and resolved concerns with professionalism.
  • Promoted daily specials and upsold menu items to increase revenue.
  • Utilized Toast POS system efficiently and supported team with closing duties.

Education

Bachelor's Degree - International Trade

Universidad Privada de Santa Cruz de la Sierra (UPSA)
Santa Cruz de la Sierra

Bachelor - Humanities

Deutsche Schule
Santa Cruz de la Sierra

Skills

  • Customer Relationship Management
  • Financial Wellness & Product Knowledge
  • Sales Strategy & Goal Achievement
  • Leadership & Team Supervision
  • Cash Handling & Reconciliation
  • CRM & POS Systems (Toast)
  • Business Development
  • Bilingual Communication
  • Problem Solving & Critical Thinking
  • Proactive and Self-Taught

Certification

  • Customer Service & Sales - Ongoing
  • Business Management Training - Internal Development
  • Advanced Toast POS System - 2023

LANGUAGES

Spanish - Fluent
English - Advanced
Portuguese - Intermediate

Timeline

Branch Banker

PNC Bank
05.2024 - Current

Teller

Wells Fargo
02.2024 - 05.2024

Server/Manager

SIM Sushi and Tapas
01.2023 - 07.2024

Bachelor's Degree - International Trade

Universidad Privada de Santa Cruz de la Sierra (UPSA)

Bachelor - Humanities

Deutsche Schule

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KEYLA MUR