Operations Responsibility
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Supervise the principal office and the branches.
- Coordinate the cash flow of the office.
- Supervise the staff under my responsibility and the compliance procedures.
- Maintain custody of the real guarantees of the loans
- Authorize all entity payments
- Monitor compliance with laws and procedures
- Credit committee Member, participating in committee decisions and loan evaluations.
Human Responsibility
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Directed hiring and onboarding programs for new employees.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
Responsibilities Collections Department
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Supported financial director with special projects and additional job duties.
- Prepare the monthly budget collection
- Estimated the monthly loans provisions
- Meet with risk clients
- Supervise the collections Deferments goals
- Contacted customers to discuss late payments and options for remitting amounts due.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.