KEYLA PASTORINO
Flushing
Summary
Dynamic customer service representative skilled in complaint resolution, team collaboration, and effective communication. Proven ability to develop strong customer relationships, enhancing satisfaction and loyalty. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Enthusiastic professional with experience in customer service and habilitation support. Known for delivering exceptional training to new staff and fostering team collaboration. Aiming to leverage expertise to enhance customer experiences and drive service improvement. Dedicated customer service expert with strong complaint resolution and communication skills. Experienced in training staff and building lasting customer relationships. Ready to contribute to team success and improve overall service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AAA Wholesale Service
Maspeth
06.2025 - 08.2025
- Assisted customers with inquiries and product information through various communication channels.
- Processed orders and returns efficiently using the company's order management system.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Trained new staff on company policies and customer service best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled billing inquiries and payment processing with attention to detail.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
Habilitation Specialist
QSAC
Astoria
01.2024 - 06.2025
- Supported individuals with developmental disabilities in daily living activities.
- Developed personalized habilitation plans to enhance client skills and independence.
- Assisted clients in social skill development through structured group activities.
- Implemented behavior management strategies to promote positive interactions.
- Provided habilitation services, such as behavior management, communication training and leisure activities.
- Actively participated in Quality Improvement initiatives aimed at improving service delivery outcomes.
- Documented client observations and reported changes to supervisors promptly.
- Collaborated with families to provide updates and resources for client support.
- Attended training sessions to enhance knowledge of best practices in habilitation services.
- Facilitated group activities designed to encourage socialization, self-expression, problem solving, decision making.
- Developed individualized plans of care based on assessment results and goals set by the patient and family.
- Participated in interdisciplinary team meetings to discuss patient progress and plan for future care needs.
- Implemented interventions designed to reduce challenging behaviors and increase adaptive skills.
Box Office Associate
Wollman Rink Central Park
Manhattan
10.2024 - 03.2025
- Processed ticket sales and reservations for events at Wollman Rink.
- Assisted customers with inquiries and provided information on events.
- Managed cash register transactions and handled payment processing efficiently.
- Maintained cleanliness and organization of the box office area.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with team members to ensure smooth event operations.
- Monitored inventory of tickets and supplies for accurate reporting.
- Provided exceptional customer service to enhance visitor experiences.
- Developed strategies to increase sales numbers by offering discounts or other incentives.
Restaurant Hostess
Martha's Country Bakery
Forest Hills
08.2023 - 11.2023
- Greeted and welcomed guests upon arrival to create a positive first impression.
- Managed seating arrangements to optimize restaurant flow and guest comfort.
- Assisted with reservations and organized waitlists using restaurant management software.
- Provided menu information and answered guest inquiries about dining options.
- Collaborated with servers to ensure timely table turnover during peak hours.
- Communicated effectively with kitchen staff regarding special requests or dietary needs.
- Handled guest feedback professionally to enhance overall dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations, waitlists, and special requests for large parties.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Cashier
Forest Hills Stadium
Forest Hills
05.2018 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer and balanced at end of shifts.
- Handled customer complaints promptly and professionally to resolve issues.
- Monitored inventory levels and restocked merchandise as needed.
- Collaborated with team members to ensure smooth operations during events.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
SYEP Employee
BOY AND GIRLS CLUB
Astoria
07.2019 - 08.2019
- Assisted youth in daily activities and program participation.
- Facilitated group discussions and team-building exercises for members.
- Maintained a safe and welcoming environment for all participants.
- Communicated regularly with parents about member progress and events.
- Collaborated with staff to develop new program ideas and initiatives.
- Counseled individual students on personal issues or concerns they may have had.
- Adapted teaching methods according to the needs of each student.
- Utilized positive reinforcement techniques when working with challenging behaviors.
Education
High School Diploma -
ROBERT F WAGNER SECONDARY SCHOOL FOR ARTS AND TECH
Long Island City, NY06-2023
Skills
- Order processing
- Customer relationship management
- Payment processing
- Complaint resolution
- Product knowledge
- Team collaboration
- High-energy attitude
- Spreadsheets
- Follow-up skills
- Staff education and training
- Verbal and written communication
- Punctuality and reliability
- Microsoft office expertise
- Email management
- Stock management
- Documentation
- Attention to detail
- Problem solving
- Building rapport
- Adaptability and flexibility
- Call center procedures
- Customer relationship management (CRM)
Certification
- HABILITATION SPECIALIST CERTIFICATE
Languages
Spanish
Full Professional
English
Full Professional
Accomplishments
ECONOMICS AWARD
HISTORY AWARD
Timeline
Customer Service Representative
AAA Wholesale Service
06.2025 - 08.2025
Box Office Associate
Wollman Rink Central Park
10.2024 - 03.2025
Habilitation Specialist
QSAC
01.2024 - 06.2025
Restaurant Hostess
Martha's Country Bakery
08.2023 - 11.2023
SYEP Employee
BOY AND GIRLS CLUB
07.2019 - 08.2019
Cashier
Forest Hills Stadium
05.2018 - 10.2023
High School Diploma -
ROBERT F WAGNER SECONDARY SCHOOL FOR ARTS AND TECH
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