Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keyla Sabucedo

Miami,Florida

Summary

Dynamic professional with a proven track record in insurance policy sales and exceptional client service, notably at Primerica. Skilled in needs assessment and negotiation, I excel in building relationships and developing tailored financial plans. Achieved significant sales targets through effective lead prospecting and team training, enhancing client satisfaction and team productivity.

Overview

3
3
years of professional experience

Work History

Life Insurance Agent

Primerica
07.2024 - Current
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.
  • Boosted policy sales through proactive client outreach and effective marketing strategies.
  • Conducted comprehensive needs analysis for clients to tailor life insurance packages for their unique situations.
  • Developed and executed effective marketing plans to attract new clients.
  • Contributed to positive team environment by sharing best practices and success strategies.
  • Enhanced client understanding and satisfaction with detailed explanations of policy features and benefits.

Front Desk Receptionist

Life Care Family
01.2024 - 10.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Housekeeping Supervisor

Holiday Inn Express Hotel
04.2022 - 10.2023
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.

Education

OSHA

CEUfast Nursing
01.2026

Agent Life Insurance

Primerica
07.2024

Care Of The Patient With Schizophrenia -

CEUfast
05.2024

Medical Errors -

CEUfast Nursing
05.2024

Standar CPR/ AED

National CPRFoundation
04.2024

MDD Clinica Training For Neurostar Transcranial

Neurostar
03.2024

HIPAA -

CEUfast Nursing
01.2024

12 - Psicologia

Abel Santamaría Cuba
Villa Clara (SantaClara)

Skills

  • Insurance policy sales
  • Building relationships
  • Client service
  • Client account management
  • Needs assessment
  • Negotiation tactics
  • Lead prospecting
  • Insurance product expertise
  • Team training and development
  • Lead development
  • Group presentations

Languages

Español
Native or Bilingual
English
Limited Working

Timeline

Life Insurance Agent

Primerica
07.2024 - Current

Front Desk Receptionist

Life Care Family
01.2024 - 10.2024

Housekeeping Supervisor

Holiday Inn Express Hotel
04.2022 - 10.2023

OSHA

CEUfast Nursing

Agent Life Insurance

Primerica

Care Of The Patient With Schizophrenia -

CEUfast

Medical Errors -

CEUfast Nursing

Standar CPR/ AED

National CPRFoundation

MDD Clinica Training For Neurostar Transcranial

Neurostar

HIPAA -

CEUfast Nursing

12 - Psicologia

Abel Santamaría Cuba

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Keyla Sabucedo