Summary
Overview
Work History
Education
Skills
Timeline
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Keyla Sexton

Falmouth,KY

Summary

Dynamic professional with a proven track record at Fidelity Investments, excelling in operational efficiency and transaction monitoring. Recognized for enhancing workflows and mentoring peers, I leverage strong cash management skills to drive client satisfaction and streamline processes. Committed to delivering exceptional results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Transaction Processing Senior Associate

Fidelity Investments - Corporate Office
Covington, KY
12.2020 - Current
  • Oversaw transaction processing workflows to ensure timely and accurate execution of client transactions.
  • Led initiatives to enhance operational efficiency, resulting in streamlined processes and reduced turnaround times.
  • Mentored junior associates, providing guidance on best practices for transaction accuracy and compliance adherence.
  • Collaborated with cross-functional teams to resolve complex transaction discrepancies and improve client satisfaction.

Cosmetologist

Self Employed
Butler, KY
12.2018 - 03.2020
  • Provided personalized hair and skincare consultations to clients, enhancing overall satisfaction.
  • Executed various hair styling techniques, ensuring exceptional quality and client retention.
  • Implemented sanitation protocols to maintain a clean and safe work environment for clients.
  • Managed scheduling and appointment bookings, optimizing client flow and service delivery.

Customer Service Representative

Citibank
Florence, KY
01.2017 - 02.2019
  • Assisted customers with account inquiries, ensuring accurate information delivery and resolving issues efficiently.
  • Processed transactions and maintained records using internal systems to enhance service reliability.
  • Collaborated with team members to streamline operations, reducing response times for customer queries.
  • Adapted quickly to policy changes, providing up-to-date information to clients regarding services and products.

Education

High School Diploma -

Pendleton County High School
Falmouth, KY

Skills

  • Operational efficiency
  • Cash management
  • Transaction monitoring
  • Invoice processing

Timeline

Transaction Processing Senior Associate

Fidelity Investments - Corporate Office
12.2020 - Current

Cosmetologist

Self Employed
12.2018 - 03.2020

Customer Service Representative

Citibank
01.2017 - 02.2019

High School Diploma -

Pendleton County High School
Keyla Sexton