Keyla Turrubiates
Laredo,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Substitute Teacher
United Independent School District
Laredo, TX
02.2023 - Current
- Assisted with classroom instruction, following lesson plans and providing additional support to students
- Provided feedback to teachers on student behavior and performance in the classroom
- Administered assessments and evaluated student performance in accordance with district standards
- Enforced school policies regarding discipline, attendance, dress code
- Established positive relationships with administrators, teachers and parents
- Created an atmosphere conducive to learning by displaying enthusiasm for teaching subjects.
Receptionist
Laredo College
Laredo, TX
05.2023 - 08.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled appointments for clients, customers, and other visitors
- Performed data entry tasks into various computer systems accurately and promptly
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
- Updated daily log book with information about visitors entering the premises
- Assisted with special projects assigned by management when required
- Provided excellent customer service at all times while interacting with both internal and external customers
- Scheduled and confirmed appointments.
Dental Assistant
Hector Lopez DDS PC
Laredo, TX
05.2022 - 06.2022
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices
- Maintained a neat, clean and organized environment throughout the office
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records
- Sterilized instruments according to established guidelines and protocols.
Education
Associate of Applied Science Dental Hygiene -
Laredo Community College
05.2026
High School Diploma -
United South High School
05.2022
Skills
- Administrative Support
- File Management
- Data Entry
- Customer Service
- Understanding Customer Needs
- Microsoft Office expertise
- Analytical Thinking
- Organizational Skills
- Computer Skills
- Scheduling appointments
Languages
- English, Native/ Bilingual
- Spanish, Native/ Bilingual
Timeline
Receptionist
Laredo College
05.2023 - 08.2023
Substitute Teacher
United Independent School District
02.2023 - Current
Dental Assistant
Hector Lopez DDS PC
05.2022 - 06.2022
Associate of Applied Science Dental Hygiene -
Laredo Community College
High School Diploma -
United South High School
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