Keyla Vale
Somerdale,NJ
Summary
To obtain a position that will offer me advancement as I learn and prove my abilities within your department and/or company. I aim to contribute my skills and dedication to achieving the organization’s goals while continually developing my professional expertise. I am eager to take on new challenges, collaborate with a dynamic team, and grow within a supportive and innovative environment.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Amazon
01.2022 - 01.2024
- Accepted, processed and filled orders quickly and accurately.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
- Organized and stored items in warehouse using pallet jacks and hand trucks.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
Treasury Customer Service Representative
Synovous Bank
01.2019 - 01.2021
- Provided knowledge and expertise in banking to create new solutions, policies, and improvements in the companies client use software
- Checked for quality and assurance of client software upon release and presents fixes for problems that are detected
- Performed research and development on internal software that provides beneficial information to inform the clients.
- Assisted fellow team members in training of both client and internal software
- Helped clients to solve issues in an effective and friendly manner
- Answered all incoming calls and requests to the banking center
Collections Representative
Makotek
01.2018 - 01.2019
- Handled inbound and outbound calls with the objective of collecting delinquent accounts.
- Served as a bilingual collections representative for private retail, Taxmasters and auto in all 50 states and US territories.
- Researched, analyzed and settled all customers billing dispute.
- Developed new processes to reduce aged accounts from up to 120 to 0 days.
- Negotiated settlements and established a promise to pay.
- Performed skip tracing and updated customer information in the data system.
- Achieved recovery of 80% of bad accounts.
- Classified overdue accounts for efficient collections.
Education
High school Diploma -
FRANSISCO MENDOZA
Isabela, P.R04.2025
Skills
- Costumer service
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
LANGUAGES
English: Fluent
Spanish: Fluent
OTHERS
- Reference upon request
- Available to work immediately
Timeline
Warehouse Associate
Amazon
01.2022 - 01.2024
Treasury Customer Service Representative
Synovous Bank
01.2019 - 01.2021
Collections Representative
Makotek
01.2018 - 01.2019
High school Diploma -
FRANSISCO MENDOZA