Keyla Andrea Gurrola Conde
Milwaukee
Summary
Responsible, organized, and equipped with strong interpersonal skills. Experienced in customer service, administrative assistance, and educational support. Committed to continuous learning and teamwork, with a focus on delivering efficient and courteous service.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
1201 Insurance Services
01.2024 - 01.2025
- Provided administrative support and managed documentation.
- Scheduled appointments and communicated with clients.
Warehouse Worker
Amazon SW1
01.2022 - 01.2025
- Participated in the CSR Development Program – Customer Service Foundations.
- Assisted customers, resolved issues, and handled order-related inquiries.
English Teacher Assistant
01.2018 - 01.2019
- Supported classroom activities and assisted students in learning English.
- Helped prepare teaching materials and assisted during lessons.
Congressional Assistant
Congress of the Union of Mexico
01.2017 - 01.2018
- Welcomed guests with professionalism and courtesy.
- Created and distributed agendas for meetings and conference calls.
- Answered incoming phone calls, handled requests, transferred calls, or relayed messages to appropriate personnel.
Education
Bachelor’s Degree - Psychopedagogy
Universidad Autónoma de Durango
01.2020
High School Diploma - undefined
Colegio Anglo Español
01.2017
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Intermediate English
- Effective communication
- Teamwork
- Customer service
- Task organization and time management
Languages
English
Full Professional
Spanish
Native or Bilingual
Additional Information
- CPR Certification
- SAFECO CSR Development Program – Customer Service Foundations
- Immediate availability
Timeline
Administrative Assistant
1201 Insurance Services
01.2024 - 01.2025
Warehouse Worker
Amazon SW1
01.2022 - 01.2025
English Teacher Assistant
01.2018 - 01.2019
Congressional Assistant
Congress of the Union of Mexico
01.2017 - 01.2018
High School Diploma - undefined
Colegio Anglo Español
Bachelor’s Degree - Psychopedagogy
Universidad Autónoma de Durango
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