Keyla J Rios Aguayo
Tampa
Summary
Licensed Practical Nurse with 4+ years of experience working in hospital and home settings. Proficient in nursing home care standards and optimal practices for elder care. Reliable and highly accurate Phlebotomist focused on quality completion of all lab procedures. Dedicated, and compassionate Hemodialysis Technician prepared to provide high-quality care to patients under stressful, life-altering situations. Strong organizational skills and ability to communicate with patients, their families, and medical staff to optimize care/outcomes. Familiar with dialysis equipment, and known as a team player who goes out of the way to improve care in all situations.
Overview
23
23
years of professional experience
Work History
Manager
Clinical Care Medical Centers
04.2023 - Current
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Streamlined operational processes by implementing efficient workflow management strategies.
Patient Service Representative
Clinical Care Medical Centers
04.2022 - 04.2023
- Answer incoming calls in a courteous and professional manner.
- Schedule appointments and follows up on rescheduling and no-show appointments.
- Screen incoming telephone calls.
- Receive and convey messages electronically, in writing and verbally.
- Greet patients and visitors at front-desk in a prompt, courteous and helpful manner and directs patients to the appropriate area.
- Check-in/check-out patients.
- Update medical record and computer system with new information.
- Sort and deliver mail, medical records and other correspondence to appropriate departments.
- Participate in staff and educational meetings.
- Maintain a cheerful, positive, and respectful attitude
- Other duties as needed and/or assigned.
Customer Service Assistant Manager Supervisor
Walmart
08.2017 - 01.2022
- Supervised staff.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Coached employees through day-to-day work and complex problems.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Ensured associates were adequately trained and up to date on current procedures.
Babysitter
Home Daycare
05.2010 - 05.2017
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands and share by leading by example.
- Assisted children with homework assignments and special projects across different subjects.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Transported children to and from school, medical appointments and extra-curricular activities.
Food Server
Hospital Pavias
01.2008 - 03.2010
- Performed food preparation responsibilities to meet patient's specific diet.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand.
- Packaged and stored food products following proper handling and preservation methods.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Monitored and maintained required food temperatures for safety.
- Distributed food during busy peak periods to drive patient's satisfaction.
Elderly Caregiver
Medical Home Care
08.2006 - 09.2007
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe and well-organized patient environment.
- Assisted patients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Assisted disabled clients to support independence and well-being.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Phlebotomy Technician
Metropolitan Community Clinic
06.2003 - 07.2006
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Licensed Practical Nurse
Hospital De Area De Manati, PR
01.2001 - 01.2003
- Performed nursing and phlebotomy duties as needed.
- Completed the drawn and storage of blood samples for laboratory pickups and delivering.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Cared for wounds, provided treatments and assisted with procedures.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisting doctors and registered nurses.
- Communicated in a compassionate manner with patients and their families.
Education
Hemodialysis Practitioner -
Utopia Health Career Center
Kissimmee, FL09.2019
Associate of Science - Licensed Practical Nurse
Instituto De Banca
Manati02.2001
GED -
Even Stars
Bayamon, PR08.1997
Skills
- Customer Service
- Bilingual Spanish/ English
- Clerical and Filing Support
- Patient Service and Assistance
- Routing Lab Results
- Financial Forecasting
- Analyzing Profitability
- Database Search and Data Entry Skills
- NextGen Operator
- Time Management
Timeline
Manager
Clinical Care Medical Centers
04.2023 - Current
Patient Service Representative
Clinical Care Medical Centers
04.2022 - 04.2023
Customer Service Assistant Manager Supervisor
Walmart
08.2017 - 01.2022
Babysitter
Home Daycare
05.2010 - 05.2017
Food Server
Hospital Pavias
01.2008 - 03.2010
Elderly Caregiver
Medical Home Care
08.2006 - 09.2007
Phlebotomy Technician
Metropolitan Community Clinic
06.2003 - 07.2006
Licensed Practical Nurse
Hospital De Area De Manati, PR
01.2001 - 01.2003
Hemodialysis Practitioner -
Utopia Health Career Center
Associate of Science - Licensed Practical Nurse
Instituto De Banca
GED -
Even Stars
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