Keyla M Garcia R

Customer Service

The Bronx,NY

Summary

Motivated Customer service Specialist with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

years of professional experience

Work History

Front Desk Receptionist

ADH GROUP

Queens, NY

08.2024 - Current

Greeted customers warmly and made them feel welcome.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Assisted with scheduling appointments for clients and visitors.
Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Performed data entry into computer systems to maintain accurate records of customer information.
Assisted with preparing reports, presentations and other documents as requested by management staff.
Updated customer information in databases regularly to ensure accuracy of records.

Front Desk Agent

45 Times Square Hotel

New York, New York

11.2023 - 07.2024

Greeted customers in a professional and friendly manner.
Answered phones, responded to inquiries, and took messages.
Assisted with check-in and check-out procedures for guests.
Provided information about hotel amenities, services, and local attractions.
Resolved customer complaints promptly and courteously.
Processed payments accurately and efficiently.
Verified accuracy of room rates and other charges during check-in process.

Credit Expert

Urgent Credit Solutions, LLC

Miami, FL

07.2021 - 05.2023

Communicated with repeat customers to build long-term relationships.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Helped customers by answering questions and locating merchandise.

Customer Service Manager

DINAFA, S.A.

Santo Domingo , RD

05.2006 - 05.2020

Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.