Keyla M Rivas
Haines City,FL
Summary
Fifteen years of experience as a Customer Service Specialist is seeking to obtain apposition that will allow to utilize the experience, expertise and enhance development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
ICQA Problem Solver
Home Depot DC
Plant City, FL
12.2021 - Current
- Conducted periodical cycle counts to prevent potential inventory issues.
- Communicated with management about potential inventory risks to fulfill orders on time.
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Responded to departments to provide product or inventory procedural information.
- Developed and implemented procedures to meet product quality standards
- Reported problems and concerns to management
- Reviewed production processes and identified potential quality issues
- Conducted investigations into questionable test results
- Collected and analyzed data to measure effectiveness of quality control processes
Support Specialist
SpaceFitters
Bloomfield, CT
03.2012 - 04.2021
- Engage walk-in guest promptly, personally and with goal of opening conversation and ensuring feel welcome
- Creating robust customer profile by answering their questions and providing tailored experience based on their interest and agenda
- Helping SpaceFitters maintain healthy scheduling pipeline by collecting customer contact information and scheduling their Assets Management pickups/deliveries
- Providing highest level of Customer Service to all current and future customers on pickup /delivery day to ensure satisfaction
- Demonstrate and act of core values of customer service proactive, professional, personal and passionate
- Working closely with other employees to ensure smooth transitions for customers toward successful pickup/delivery appointment
- Help drive business and maximize sales through customer service, product knowledge and service presentation.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records
- Generated reports to track performance and analyze trends
Legal Office Assistant
Jorgensen & Joiner, LLC
Hartford, CT
01.2007 - 02.2012
- Engage walk-in guest promptly, personally with goal of opening conversation and ensuring to feel welcome
- Organizing data
- Gathering information
- Interacting with clients
- Drafting important legal documents.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Scheduled and made appointments for two attorneys.
- Organized documents to manage paper and electronic filing systems of clients
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
- Handled office scheduling and made notes for deadlines, motions, and other important dates
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes
Education
Some College (No Degree) - General Education
Vocational Antonio Lucchetti
Arecibo, PRSkills
- Customer Service
- Call Center
- Data Entry
- Excellent Communication
- Scheduling
- Searching Records
- Investigative Research
Languages
Spanish
Professional Working
English
Full Professional
Timeline
ICQA Problem Solver
Home Depot DC
12.2021 - Current
Support Specialist
SpaceFitters
03.2012 - 04.2021
Legal Office Assistant
Jorgensen & Joiner, LLC
01.2007 - 02.2012
Some College (No Degree) - General Education
Vocational Antonio Lucchetti