Keyla M Rivas
Haines City,FL
Summary
Fifteen years of experience as a Customer Service Specialist is seeking to obtain apposition that will allow to utilize the experience, expertise and enhance development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
ICQA Problem Solver
Home Depot DC
12.2021 - Current
- Conducted periodical cycle counts to prevent potential inventory issues.
- Communicated with management about potential inventory risks to fulfill orders on time.
- Monitored inventory accuracy and movement using manual or computerized inventory systems.
- Responded to departments to provide product or inventory procedural information.
- Developed and implemented procedures to meet product quality standards
- Reported problems and concerns to management
- Reviewed production processes and identified potential quality issues
- Conducted investigations into questionable test results
- Collected and analyzed data to measure effectiveness of quality control processes
Support Specialist
SpaceFitters
03.2012 - 04.2021
- Engage walk-in guest promptly, personally and with goal of opening conversation and ensuring feel welcome
- Creating robust customer profile by answering their questions and providing tailored experience based on their interest and agenda
- Helping SpaceFitters maintain healthy scheduling pipeline by collecting customer contact information and scheduling their Assets Management pickups/deliveries
- Providing highest level of Customer Service to all current and future customers on pickup /delivery day to ensure satisfaction
- Demonstrate and act of core values of customer service proactive, professional, personal and passionate
- Working closely with other employees to ensure smooth transitions for customers toward successful pickup/delivery appointment
- Help drive business and maximize sales through customer service, product knowledge and service presentation.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records
- Generated reports to track performance and analyze trends
Legal Office Assistant
Jorgensen & Joiner, LLC
01.2007 - 02.2012
- Engage walk-in guest promptly, personally with goal of opening conversation and ensuring to feel welcome
- Organizing data
- Gathering information
- Interacting with clients
- Drafting important legal documents.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Scheduled and made appointments for two attorneys.
- Organized documents to manage paper and electronic filing systems of clients
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
- Handled office scheduling and made notes for deadlines, motions, and other important dates
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes
Education
Some College (No Degree) - General Education
Vocational Antonio Lucchetti
Arecibo, PRSkills
- Customer Service
- Call Center
- Data Entry
- Excellent Communication
- Scheduling
- Searching Records
- Investigative Research
Languages
Spanish
Professional Working
English
Full Professional
Timeline
ICQA Problem Solver
Home Depot DC
12.2021 - Current
Support Specialist
SpaceFitters
03.2012 - 04.2021
Legal Office Assistant
Jorgensen & Joiner, LLC
01.2007 - 02.2012
Some College (No Degree) - General Education
Vocational Antonio Lucchetti
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