Keylan Cook
Waxahachie,TX
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Internship Student
Williamson County Juvenile Services
05.2023 - 06.2023
- Reported to supervisor to receive day-to-day tasks and responsibilities.
- Did ride-a-longs and sat in on probationary visits and court dates.
- Communicated effectively with faculty and staff and accepted suggestions for areas of improvement when preparing to work in the criminal justice field.
- Sorted, organized, and maintained files.
- Interacted with leads for their annual back-to-school bash by phone, email, or in person to provide information and accept donations.
Customer Service Representative
Freebirds World Burrito
06.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Worked at this location during the summer times.
Customer Service Representative
Chick-fil-A
Round Rock, TX
02.2020 - 08.2021
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Worked at this location during the summer times.
Customer Service Representative
Domino's Pizza
11.2018 - 03.2019
- Answered a constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
Sales Representative
Weed Man Lawn Care
03.2018 - 05.2018
- Maintained up-to-date knowledge of product and service changes.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Science - Criminal Justice
Southwestern Assemblies of God University
Waxahachie, TX12.2023
Skills
- Customer Relations
- Coordination
- Product Sales
- Reading Comprehension
- Conflict Mediation
- Problem-Solving Abilities
- Critical Thinking
- Customer Service
- Stress Management
Timeline
Internship Student
Williamson County Juvenile Services
05.2023 - 06.2023
Customer Service Representative
Freebirds World Burrito
06.2022 - 08.2023
Customer Service Representative
Chick-fil-A
02.2020 - 08.2021
Customer Service Representative
Domino's Pizza
11.2018 - 03.2019
Sales Representative
Weed Man Lawn Care
03.2018 - 05.2018
Bachelor of Science - Criminal Justice
Southwestern Assemblies of God University
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