Keylan Mack

To leverage my extensive customer service experience and administrative skills to excel as a Customer Service Agent at American Airlines, delivering exceptional service and contributing to the efficient operations of the airport.

Dedicated and results-oriented professional with a proven track record in providing outstanding customer service in fast-paced environments. Skilled in handling various administrative tasks, including ticketing, reservations, and passenger assistance. Possess strong communication skills and a commitment to ensuring a positive customer experience.

Proficient in issuing, reissuing, and refunding passenger tickets., Skilled in booking, ticketing, and confirming flight reservations., Experience in assisting passengers during irregular operations and oversold flights., Capable of performing passenger check-in, seat assignments, and upgrades., Competent in coordinating passenger accommodations, including hotel stays and transportation., Proficient in maintaining equipment and supply levels to ensure smooth operations., Familiar with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)., Quick learner, eager to adapt to new technologies and systems to enhance productivity., Developed strong leadership skills through collegiate football and other activities., Collaborative team player with a positive attitude and a commitment to achieving team goals., Ability to troubleshoot issues and provide creative solutions in challenging situations., Proven track record of maintaining order and efficiency in a busy environment., Consistently punctual with excellent attendance record., Effective verbal and written communication skills., Maintain a professional demeanor and positive attitude at all times.

Available upon request.