Keylee LaFave

Restaurant Hostess

Fiesta Bonita

04.2024 - Current

Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Checked in with servers to confirm preparedness before seating customers.
Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Completed daily side work and opening and closing duties without fail.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Took initial drink orders and relayed information to wait or bar staff.
Input orders accurately into POS terminal, split bills, collected credit card, cash, and gift certificate payments and dispensed change.