Keylen Arevalo
Arlington,TX
Summary
Dedicated paralegal student with a strong background in researching laws and regulations, organizing and managing documents. Recognized for exceptional office management skills including scheduling, billing, and correspondence.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
COPART INC.
09.2023 - Current
- Offers solutions that aid and facilitate a unique customer service experience
- Obtain the release of vehicles that are located at body shops and/or other locations including residences
- Understanding client needs and offering solutions and support
- Chat and Email Customer Support.
- Answer and place call in a professional manner
- Cross-trained and provided backup support for organizational leadership.
Business Development Center
ADONIS AUTO GROUP
09.2022 - 09.2023
- Primarily responsible for managing incoming customer inquiries via phone, email, and online forms
- Scheduling service and sales appointments
- Following up with leads to ensure maximum sales potential for the dealership by actively engaging with potential customers and providing information about vehicles and promotions
Sales Rep
CLAY COOLEY
12.2022 - 05.2023
- Pursues prospective customers, promotes valid sales incentives, and maintains a follow-up system that encourages repeat and referral business which contributes to customer satisfaction.
- Understands and clarifies vehicles' characteristics, capabilities, and features; and offers comparable and/or competitively priced sales options to potential customers.
- Accompanies customers on test drives, builds rapport, and conducts business in an ethical and professional manner.
- Submits customer sales documentation to Finance & Insurance Manager, along with properly completed paperwork (insurance information, trade title etc.).
- Attends product and sales training courses as requested by Sales Manager.
- Meets monthly and quarterly sales targets set by the Sales Management Team.
Clerk & Marketing Team
QUICK TRIP
10.2020 - 12.2022
- Customer service: Providing quality customer service to all customers
- Store tasks: Completing assigned tasks, such as operating the cash register, stocking shelves, and cleaning
- Store standards: Maintaining store appearance and cleanliness, and complying with QT policies and procedures
- Business operations: Supporting business operations, such as merchandising and inventory management
- Kitchen operations: Assisting in kitchen operations when required
Education
Associate of Applied Science - Paralegal Studies
TARRANT COUNTY COLLEGE
NORTH RICHLAND HILLS, TX12-2025
Associates of Arts -
TARRANT COUNTY COLLEGE
NORTH RICHLAND HILLS, TX12.2025
Highschool -
CROSSWINDS HIGH SCHOOL
GRAND PRAIRIE, TX05.2021
Skills
- Bilingual in English and Spanish
- Certifications & Training: TABC, Food Handlers, OSHA training
- Calendar management
- Advanced spreadsheet techniques
- Proficient in resolving complaints
- Effective email prioritization
- Experienced in written communication
- Systematic case file arrangement
- Account management
Timeline
Customer Service Representative
COPART INC.
09.2023 - Current
Sales Rep
CLAY COOLEY
12.2022 - 05.2023
Business Development Center
ADONIS AUTO GROUP
09.2022 - 09.2023
Clerk & Marketing Team
QUICK TRIP
10.2020 - 12.2022
Associate of Applied Science - Paralegal Studies
TARRANT COUNTY COLLEGE
Associates of Arts -
TARRANT COUNTY COLLEGE
Highschool -
CROSSWINDS HIGH SCHOOL
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