Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Keylend Wright

Keylend Wright

Windsor,CO

Summary

Strategic and client-focused professional with over a decade of experience in customer retention, account management, and team leadership in SaaS and tech environments. Proven track record of building and nurturing client relationships, resolving complex issues, and driving customer success and loyalty. Adept at managing cross-functional teams, identifying business opportunities, and delivering high-impact solutions that meet both customer and company goals.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Development Representative

CompanyCam
10.2024 - Current
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Crafted persuasive sales pitches to communicate value of company products and services.
  • Optimized email campaigns using A/B testing techniques to improve open rates, click-through rates, and lead conversions.

Client Relations Retention / Account Manager

Gusto
11.2024 - 02.2025
  • Oversaw a portfolio of client accounts, ensuring satisfaction and retention through proactive outreach and expert problem resolution.
  • Managed a team of 8 specialists and coordinated support for complex payroll, tax, and benefits issues.
  • Resolved 2–3 client escalations daily, ensuring high-quality service aligned with business needs.
  • Utilized Tableau and CX ONE to monitor customer health metrics, drive adherence, and improve team tNPS.
  • Partnered with Workforce Management and L&D to enhance service delivery and client communication.

Accountant Care / Client Success Manager

Gusto
08.2021 - 11.2024
  • Acted as a primary point of contact for a book of business, advocating for client needs and coordinating internal resources.
  • Led a team of 9–10 contributors, providing coaching and development tied to service performance and client outcomes.
  • Conducted bi-weekly check-ins and monthly reviews to evaluate client satisfaction and prevent churn.
  • Provided detailed QA feedback and partnered with internal teams to streamline account support processes.

Team Lead, Partner Accounts & Support

Constant Contact
05.2018 - 01.2021
  • Managed key partner accounts and affiliate relationships, ensuring partner satisfaction and program compliance.
  • Led 10–12 agents, providing real-time coaching and ensuring alignment with business goals.
  • Owned client escalations, driving fast resolution and maintaining strong partner relationships.
  • Drove upselling and cross-selling opportunities by aligning product solutions to client goals.

Sales Performance Coach

Constant Contact
01.2015 - 05.2018
  • Developed coaching strategies to improve sales rep performance and align efforts with account growth targets.
  • Collaborated with hiring and training teams to recruit and onboard top-performing account-facing reps.
  • Mentored new hires and supported professional development aligned with customer relationship goals.

Education

Bachelor of Science - Business Administration And Management

CSU Global
Colorado Springs, CO
05-2028

Skills

  • Tools/Platforms: Salesforce, Tableau, CX ONE, NICE, Google Workspace, Slack, Zoom
  • Core Strengths: Account Management, Client Relationship Building, Customer Success, Team Leadership, Upselling & Cross-Selling, Churn Reduction, Performance Coaching, Strategic Planning
  • Soft Skills: Empathy, Communication, Negotiation, Problem-Solving, Analytical Thinking
  • Goal-oriented mindset
  • Customer relationship building
  • Lead qualification
  • Objection handling
  • Metrics monitoring
  • Task prioritization
  • Time management
  • Effective communication
  • Adaptability and flexibility

Certification

  • Coaching Virtually
  • Time Management for Busy People
  • Coaching yourself through the ambiguity of leading
  • Having difficult conversations: A guide for managers
  • EIG Management Development Program (MDP) 2018: Crucial Conversations
  • EIG Management Development Program (MDP) 2018: Coaching for Performance and Development

Additional Information

  • Open to remote-first roles
  • Passionate about fostering lasting client relationships and delivering exceptional value

Timeline

Client Relations Retention / Account Manager

Gusto
11.2024 - 02.2025

Sales Development Representative

CompanyCam
10.2024 - Current

Accountant Care / Client Success Manager

Gusto
08.2021 - 11.2024

Team Lead, Partner Accounts & Support

Constant Contact
05.2018 - 01.2021

Sales Performance Coach

Constant Contact
01.2015 - 05.2018

Bachelor of Science - Business Administration And Management

CSU Global

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