Keylend Wright
Management
Severance,CO
Summary
Objective: To obtain a rewarding and progressive position where I can influence, change, and build success through all faucets of the company and brand I am employed by.
Overview
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Business Partner / Support Team Leader
Constant Contact
Loveland, CO
05.2018 - Current
- Lead a team of 10-12 Partner Support Agents who support our clients through the multiple Business Partner channels...i.e solution providers, franchises, non profits, and national organizations.
- Subject Matter Expert (SME) on all products and agent job functions
- Responsible for team performance including up-sell/cross-sell initiatives
- Evaluate quality of calls and provide feedback to team members on a regular basis
- Set individual performance goals for team members; evaluate progress regularly
- Demonstrate ability to influence people and lead with integrity
- Multi-task and make sound judgments in a fast-paced, high stress environment
- Maximize team performance through training, motivation, and incentive programs
- Conduct team meetings to keep a pulse on the team’s morale, concerns, etc.
- Performance Management providing formal discussion and documentation of unacceptable employee performance issues
- Adapted quickly to new challenges in market segment, communicating with team members to identify obstacles and implement plans of attack.
- Decreased necessary training time by updating and overhauling training program.
Marketing Director
Integrity Sports
Windsor, CO
03.2020 - Current
- Responsible for weekly digital newsletters Responsible for sports academy promotional graphic designs, social media, and content creation.
- Responsible for weekly meeting scheduling in order to gain understanding of what each director of the sports facility requires in the weekly digital newsletter.
- Coordinating dates, times, locations and contact information for distribution to organization email contact list.
- Developed and implemented marketing and communications plans for Integrity Sports Arena.
- Orchestrated, executed and monitored performance of campaigns to boost brand awareness and profitability.
- Helped incorporate service changes into marketing message to drive customer engagement and firm profits.
Junior Varsity Basketball Coach
Severance High School
Severance, CO
10.2020 - Current
- Exemplify and drive the core pillars of Severance Basketball’s culture
- Coordinate with head coach to help plan, schedule, and manage team practices
- Drive, Motivate, and Inspire education
- Help to develop mental toughness, self-awareness, confidence and athletic IQ in order to advance athletes to Junior Varsity/Varsity levels.
- Huddle.com usage on IPad to upload stats, video, and request scouting reports
- Study film and provide opposing team analysis for varsity game scouting reports
- Conferred with assistant coaches to determine weaknesses in current team roster and develop plans.
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
- Boosted performance of individual athletes by devising strategic personal training programs.
- Developed off-season training programs such as week-long camps to maintain player proficiency and introduce new teammates.
Sales Performance Coach
Constant Contact
Loveland, CO
01.2015 - 05.2018
- Provide analysis and coaching plans to the Sales Director and Sales Manager with a detailed starting point for coaching based off of reps monthly KPI.
- Performance Management providing formal discussion and documentation of unacceptable employee performance issues
- Assist Human Resources and Sales Management with the phone screening / interviewing process for potential new hire candidates.
- Partner with the Sales Training Team on any training initiatives, as well as the managers to create ongoing coaching strategies for the sales floor that result in consistent and strong performance.
- Train and effectively coach sales reps on best practices and sticky online marketing strategies, that can help small business owners boost their business.
- Mentor, ramp up, and develop new hires in both locations
- Facilitate sales training sessions
- Implement creative and innovative ways to train, coach, and lead Advises reps on their desired career path.
Senior Sales Consultant
Keylend J. Wright
Constant Contact
Loveland, CO
08.2010 - 01.2015
- Convert warm leads into paying customers by contacting them and conducting a thorough needs analysis / customer discovery.
- Present the value of Constant Contact products to new leads and provide the best solution
- Continued follow-up with prospects in my designated 30 day and 60 day call views to ensure they purchase products/services that meet their needs.
- Provide small business owners with proven methods to help them grow their contact list, stay in contact with current customers effectively and stay top of mind during seasonal periods.
- Provide nonprofit organizations with easier ways to stay in contact with volunteers and members, as well as help them facilitate their events and surveys appropriately.
- Consult both the small business owner and the nonprofit organization on how social media marketing can enhance their email marketing efforts or do something as simple as reach a broader base of clients and/or members of the organization.
- Show the customer how best practices and sticky online marketing strategies can help boost their business, and create a solid marketing foundation that they can set on cruise control.
Education
Business Management
Colorado State University - Global Campus
Aurora, CO 11.2016 - Current
Business
University of Nebraska At Kearney
Kearney, NE 08.1996 - 05.1998
Skills
Trained on the WIN Feedback Model
Sandler Training
EIG MDP 2018: Manager Quick Start
EIG MDP 2018: Situational Leadership II
2019 Compensation Philosophy and Practice Training
Massachusetts Equal Pay Act (MEPA)
Recruitment
Discipline management
Motivational leadership style
Performance improvements
Team Bonding
Verbal and written communication
Group facilitation
Team Training
Physical and endurance training
Timeline
Junior Varsity Basketball Coach
Severance High School
10.2020 - Current
Marketing Director
Integrity Sports
03.2020 - Current
Business Partner / Support Team Leader
Constant Contact
05.2018 - Current
Business Management
Colorado State University - Global Campus
11.2016 - Current
Sales Performance Coach
Constant Contact
01.2015 - 05.2018
Senior Sales Consultant
Keylend J. Wright
Constant Contact
08.2010 - 01.2015
Business
University of Nebraska At Kearney
08.1996 - 05.1998