Keyli Estrada
Slidell,LA
Summary
Dedicated and personable customer service professional with nearly five years of experience in dynamic call center environments. Proven ability to deliver exceptional support, resolve issues efficiently, and build strong customer relationships. Recent graduate with an Associate’s degree in Business and currently pursuing a Bachelor’s in Business Administration to further enhance my understanding of business operations and management. Skilled in communication, problem-solving, and multitasking, with a strong commitment to providing outstanding service and contributing to team success.
Overview
6
6
years of professional experience
Work History
Credit Card Customer Service Representative
TSYS
02.2024 - 11.2024
- Optimized call center productivity by efficiently handling high volumes of inbound calls related to credit card inquiries and concerns.
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Assisted customers in navigating online banking platforms and mobile applications, enhancing their overall digital experience with the financial institution.
- Supported customers with invoices, statements and other basic questions.
Customer Service Representative
Cognizant Technologies Solutions
11.2022 - 09.2023
- Mastered multiple software applications used within the call center environment, enabling enhanced multitasking capabilities during calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Conns Home Plus
08.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier/Restaurant Server
Pizza Fino Restaurant & Bar
12.2018 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Worked flexible schedule and extra shifts to meet business needs.
- Handle high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
Education
Associate of Arts - Business Administration
Lone Star College
Houston, TX12-2024
High School Diploma -
Langham Creek
Houston, TX05-2020
Skills
- Customer service expertise
- Data entry accuracy
- Active listening
- Computer proficiency
- Call center experience
- 75 WPM Typing Speed
- Multitasking and Organization
- Excellent communication
- Computer skills
- Customer relationship management (CRM)
Timeline
Credit Card Customer Service Representative
TSYS
02.2024 - 11.2024
Customer Service Representative
Cognizant Technologies Solutions
11.2022 - 09.2023
Customer Service Representative
Conns Home Plus
08.2020 - 12.2021
Cashier/Restaurant Server
Pizza Fino Restaurant & Bar
12.2018 - 06.2020
Associate of Arts - Business Administration
Lone Star College
High School Diploma -
Langham Creek
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