Keylin Davis

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Multi-skilled answering questions in regards to both deposit accounts and Credit card related questions

Forward Stocking Operations| Las Vegas

Transfer

• Assisted general manager with operations game plan and company initiatives implementation.
• My primary responsibility as an integral part of the supply chain was to supervise day to day operations and administrative responsibilities
• Ensuring smooth and effective operations while providing a multitude of services to department and management (team size about 10-20 people)
• Essential duties were to plan and implement warehouse operations to meet quality and productivity metrics
• Troubleshoot issues, maintaining inventory accuracy, and performing follow-ups when discrepancies arise
• Increase in sales under leadership (promoted from field sales lead to supervisor)
• Increased daily inventory time counts for metrics dealing with all products

Ca| Las Vegas

Transfer

• Deliver technology products on time to customers homes and or businesses that ordered from AT&T website about 5-10 visits a day
• Drove sales of company products and services by meeting with customers using strategic and organized approach.
• Identified customer needs by asking questions and advising on best solutions.
• Provide an amazing personal experience and customer service in every visit while troubleshooting technological solutions
• Fast paced environment
• Meeting and or exceeding daily performance goals
• Knowledge of ongoing promotions and or basic knowledge of troubleshooting technical problems
• Assisting customers transferring information from one device to another
• Daily meetings that center around overcoming objections with intent of winning together as a team

• As a Mobile Expert you will exude a positive un-carrier experience to people and customers construct that attracts top talent, promotes sales and service expertise, and anticipates a digitally accelerated future
• Describes merchandise and explains use, operation, and care of merchandise to customers
• Builds customer confidence by making the store experience un-carrier authentic, interactive, engaging and reassuring

• Provide customer assistance with ordering food
• Provide customer assistance with checking in and out facility
• Cash handling
• Spoke with patrons to drive satisfaction with food and service.
• Greeted guests to promote positive, memorable experiences.
• Planned and organized party activities based on participant preferences and requests.

• Supervised and helped children in three different age groups
• Planned daily activities for the children, then organized and executed
• Presented myself as a positive role model to the children on and off the clock
• Supervised during felid trips and was responsible for those assigned during arrival and departure

• To be well versed in product to assist customers with the proper purchases
• Had to be friendly and approachable to customer or a people’s person
• Help with inventory management
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• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.