Keylin Romero
Plymouth,IN
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
5
5
years of professional experience
Work History
BACK UP TEAM LEAD
Walmart
Plymouth, IN
04.2021 - Current
- Interacted with guests using professional, friendly customer service.
- Delivered exceptional customer service and maintained customer relationships.
- Maintained customer service desk and phone.
- Handled cash, check and card transactions and maintained balanced drawer to facilitate large purchases.
- Handled customer complaints and concerns to provide swift resolution and increase customer satisfaction.
- Maintained clean and organized cashier station to create welcoming and professional area for customers and employees.
- Assisted customers with product refunds and returns.
- Trained new employees on handling transactions, providing quality customer service and adhering to store procedures.
CERTIFIED NURSING ASSISTANT
Pilgrim Manor
Plymouth, IN
02.2024 - 07.2025
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms.
- Communicated with physicians, nurses and caregivers to support continuum of care.
- Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup.
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet.
- Bonded and worked with patients to encourage exercise and therapeutic activity participation.
- Safeguarded residents' rights and confidentiality.
- Monitored patients' mental and emotional wellbeing and reported concerns.
- Built patients' trust through compassionate, person-centered care.
- Helped patients with daily living requirements by bathing, dressing, and assisting with mobility needs.
- Provided compassionate care to residents, ensuring comfort and safety during daily activities.
Education
No Degree - Medical Assistant
Ivy Tech
South Bend, IN06.2027
HIGH SCHOOL DIPLOMA - undefined
Plymouth High School
Plymouth, IN06.2022
Skills
- Problem-solving
- Attention to detail
- Customer focus
- Relationship building
- Active listening
- Organizational skills
- Written communication
- Multitasking
- Time management
- Teamwork
- Conflict resolution
- Team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CERTIFIED NURSING ASSISTANT
Pilgrim Manor
02.2024 - 07.2025
BACK UP TEAM LEAD
Walmart
04.2021 - Current
HIGH SCHOOL DIPLOMA - undefined
Plymouth High School
No Degree - Medical Assistant
Ivy Tech