Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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KEYLIN SANTIESTEBAN

Tampa,FL

Summary

Experienced front desk receptionist with a strong focus on delivering exceptional customer service and efficient administrative support. Demonstrates expertise in managing seamless check-in and check-out processes, while effortlessly handling various procedures and multitasking effectively. Consistently impresses guests with a professional demeanor and genuine enthusiasm for providing top-notch service.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Orlando, Portal MD Inc
09.2022 - 01.2025
  • Greeted customers warmly and made them feel welcome
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed incoming and outgoing mail, courier services, faxes and other correspondence
  • Provided administrative support such as filing document, photocopying and scanning materials
  • Assisted with patient check in and check out, insurance verification and appointment scheduling or rescheduling
  • Updated customer contact and appointment information in company compute
  • Respond to request for Medical Records
  • Call patient to make a follow up appointment after they leave the hospital

Education

High School Diploma -

IPU "Martires De Barbado"
Holguín, Cuba
01-2022

Skills

  • Insurance verification
  • Medical records
  • Mail coordination
  • Appointment confirmation
  • Appointment Scheduling
  • Rescheduling
  • Customer service
  • Check-in and check-out
  • Verbal and written communication

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Receptionist

Orlando, Portal MD Inc
09.2022 - 01.2025

High School Diploma -

IPU "Martires De Barbado"

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KEYLIN SANTIESTEBAN