Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keylis Pacheco

Gaithersburg,MD

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Crew Member

AMC Theatres
Bethesda, Maryland
11.2022 - 04.2023
  • Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
  • Answered customer inquiries about merchandise and services.
  • Maintained knowledge of store layout to better assist customers with product location.
  • Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
  • Restocked items on shelves as needed.
  • Provided excellent customer service at all times.
  • Monitored expiration dates of food products.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.

Brand Ambassador

Old Navy
Bethesda, MD
08.2022 - 09.2023
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted customers with product selection, sizing and styling.
  • Maintained cleanliness of store environment including floors, windows, displays.

Guest Service Representative

Marriott International, Inc.
Washington D.C, Washington D.C
09.2022 - 10.2023
  • Greeted and assisted guests with variety of inquiries, promoting service standards.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Promoted loyalty programs to encourage repeat business.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Organized special requests such as wake up calls, extra pillows, cribs.

Server

Marriott International, Inc.
Washington , Washington D.C
09.2022 - 10.2023
  • Greeted guests and provided menus.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Stayed informed about daily specials, new menu items, promotions.
  • Took orders from customers accurately and in a timely manner.
  • Provided exceptional service to high volume of daily customers.
  • Delivered food orders promptly and courteously.
  • Prepared drinks according to standard recipes.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Set up tables in between patrons to reduce wait times.
  • Responded to ad hoc cleaning duties at end of shift.

Auditor

Marriott
Washington, Washington DC
12.2022 - 07.2023
  • Reviewed client documentation including contracts, invoices, bank statements.
  • Ensured timely completion of all assigned tasks within set deadlines.
  • Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
  • Composed clear and concise audit findings to deliver comprehensive audit reports.
  • Worked closely with management to discuss external audit results and action plans.
  • Monitored transactions for errors and over-payments to produce real-time reporting.
  • Formed multidisciplinary audit team at planning stage to deliver quality audits.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Wrote reports, authored papers and organized supporting documentation.
  • Maintained confidentiality of company information obtained in audit assignments.

Bartender

Colada Shop
Potomac, MD
04.2023 - 08.2023
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Cleansed glasses with sanitizing solution after each use.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.

Barista

Starbucks
Gaithersburg, Maryland
10.2023 - 06.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Provided customers with product details, coffee blends and preparation descriptions.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Education

High School Diploma -

Col. Zadok Magruder High School
Rockville, MD
06-2022

Skills

  • Cleanliness and hygiene
  • Team player attitude
  • Professionalism
  • Outstanding customer service
  • Handling Difficult Customers
  • Anticipating guest needs
  • Strong multitasking
  • Memory retention
  • Suggestive Selling
  • Menu Memorization
  • Multilingual in Spanish
  • Professional Appearance

Languages

Spanish
Native/ Bilingual

Timeline

Barista

Starbucks
10.2023 - 06.2024

Bartender

Colada Shop
04.2023 - 08.2023

Auditor

Marriott
12.2022 - 07.2023

Crew Member

AMC Theatres
11.2022 - 04.2023

Guest Service Representative

Marriott International, Inc.
09.2022 - 10.2023

Server

Marriott International, Inc.
09.2022 - 10.2023

Brand Ambassador

Old Navy
08.2022 - 09.2023

High School Diploma -

Col. Zadok Magruder High School

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