Keylly T. Viser
Houston,TX
Summary
My name is Keylly Viser and I have five years of experience in customer service. I previously worked as a patient care assistant and birth registrar. However, after completing my Bachelor's degree, I realized that I wanted to seek out a career beyond my earlier positions. I believe that my past experience and knowledge will be valuable to any organization I work for in the future.
With the skills, experience, and education I have acquired over the years, I am confident that I can be resourceful and deliver excellent communication and task-prioritizing skills in a fast-paced environment. I am eager to apply my abilities to help fulfill the organization's needs, vision, mission, and cultural beliefs. I am excited to take on new challenges and grow in this field.
Overview
7
7
years of professional experience
Work History
Sr. Patient care assistant/Birth Registrar
Memorial Hermann Hospital, Memorial City
06.2019 - 12.2022
- (Post-partum Unit)
- Assist nurses and physicians in the operation of medical equipment or provision of patient care
- Communicate with patient to ascertain feelings or need for assistant or social and emotional support
- Set up rooms for postpartum patients
- Monitors and assesses patients’ vital signs and communicates any changes in baseline to
- RN
- Participates in patient care by assisting with admissions and discharges
- Remove caterers of patient with C- sections
- Assist new post-partum patients to the restroom
- Respond to patient care in a timely manner and demonstrates attention to detail and organizational skills by prioritizing PCA task to provide best care for patients
- Provides family and patient care by listening to patients and communicating needs to nurses
- Monitors patient’s safety
- Assist patients with ADL’s
- Works under the direction of a RN.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Aided physicians in wound care and patient assessments.
- Coordinated and processed personnel files and medical records.
- Responded to in-person and telephone requests for information to support office staff.
- Organized and distributed correspondence, memoranda and telephone messages.
- Trained in medical terminology in [Language] to improve communication and care for non-native English speaking patients.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Educated patients and families on proper care and treatment to facilitate successful home care.
Patient Care Assistant
Tomball Regional Medical Center
04.2018 - 10.2018
- Collaborates with members of multidisciplinary team to care for patient
- Works under the direction of RN
- Monitors patient’s safety
- Assist patients with ADL’s
- Monitors and assesses patients’ vital signs and communicates any changes in baseline to
- RN
- Participates in patient care by assisting with admissions and discharges
- Respond to patient care in a timely manner and demonstrates attention to detail and organizational skills by prioritizing PCA task to provide best care for patients
- Provides family and patient care by listening to patients and communicating their needs to nurses.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as medical or nursing staff directed.
Customer Service Representative/Underwriter
ACCC
12.2015 - 12.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
Education
Bachelor’s of Health and Behavioral - Science
University of Houston
12.2021
Associates of Applied Science -
Lone Star College
05.2019
High School Diploma -
Northbrook Senior High School
05.2011
Skills
- Customer Service
- Patient Care
- Active Listening
- Teamwork
- Knowledgeable in
- Human Anatomy and
- Physiology
- Medical terminology
- Teambuilding & Training
- Strong Work Ethic
- Attention to Detail
- Microsoft Office
- Adaptability
- Communication Skills
- Creativity
- Window OS
- Collaboration
- Critical Thinking
Affiliations
AHA BLS HC /CPR certificate
Certified Nurse Assistance (CNA) /Texas Board of Certified Nurse Assistant (2018-
2023)
Texas Vital Statistics certified/Certification for Acknowledge of Paternity.
ORGANIZATION AFFILIATIONS & VOLUNTEER WORK
Memorial Herman Sports and rehabilitation Houston, TX
Memorial Herman, TIRR program. Medical center, Houston TX
Languages
Spanish
Native or Bilingual
Timeline
Sr. Patient care assistant/Birth Registrar
Memorial Hermann Hospital, Memorial City
06.2019 - 12.2022
Patient Care Assistant
Tomball Regional Medical Center
04.2018 - 10.2018
Customer Service Representative/Underwriter
ACCC
12.2015 - 12.2017
Bachelor’s of Health and Behavioral - Science
University of Houston
Associates of Applied Science -
Lone Star College
High School Diploma -
Northbrook Senior High School
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