Keyly Hernandez
Cottage Grove,MN
Summary
Reliable and enthusiastic Sales Manager offering seven years of experience in managing a small business in the tree industry. Adept at prioritizing tasks, maintaining organization and optimizing workflow for everyone in the office. Accustomed to balancing high-volume inquiries with administrative needs for 5-member staff while retaining my own clients. Accuracy-driven in analytical problem solving and boosting operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Sales Manager
Ivan's Tree Service LLC
03.2016 - Current
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff.
- Answered questions and addressed, resolved issues to satisfy customers.
- Prepared in-depth quotes for costumers on a one to one basis.
- Sorted, received and distributed mail correspondence between departments.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Negotiated profitable contracts with major clients, securing their loyalty while maximizing company revenue.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
Studio Experience Team
CorePower Yoga
06.2019 - 03.2022
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Dusted all furniture and fixtures thoroughly and carefully.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Restaurant Hostess
Tiliampls
08.2019 - 03.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Server/Hostess
Teresa's Mexican Grill
01.2018 - 07.2019
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Monitored guests for intoxication and immediately reported concerns to management.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
- Checked identification to enforce age requirement for alcoholic beverages.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Education
High School Diploma -
South St. Paul Secondary
South Saint Paul, MNAssociate of Applied Science - Urban Forestry
Hennepin Technical College
Brooklyn Park, MN05.2022
Skills
- Business administration
- Documentation and control
- Scheduling
- Customer retention
- Business Growth and Retention
- Service Upselling
- Team leadership
- Fluent in English and Spanish
- Problem solving
Accomplishments
- Increased sales 50% over two years.
- Supervised team of 6 staff members.
- Responded to over 20 customer inquiries each day.
- 200 Hour Yoga Teacher Training
Certification
- International Society of Arboriculture, Certified Arborist, Since 2022
- Certified Yoga Instructor
Timeline
Restaurant Hostess
Tiliampls
08.2019 - 03.2020
Studio Experience Team
CorePower Yoga
06.2019 - 03.2022
Server/Hostess
Teresa's Mexican Grill
01.2018 - 07.2019
Senior Sales Manager
Ivan's Tree Service LLC
03.2016 - Current
High School Diploma -
South St. Paul Secondary
Associate of Applied Science - Urban Forestry
Hennepin Technical College