Summary
Overview
Work History
Education
Skills
Timeline
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KEYMA ISAACS

Richmond,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience

Work History

Office Manager

TruCare Hospice and Palliative Services
01.2022 - Current
  • Supervised 25 employees, ensuring their full adherence to providing excellent care to patients
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.

Medical Record Specialist

Home Wound Care
01.2022 - Current
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained patient records in compliance with security regulations.
  • Supported medical staff by providing organized and accurate medical records.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Reviewed recordkeeping procedures for patients and doctors.
  • Maintained patient charts and accurately recorded new information.
  • Managed electronic medical records for 50plus patients.

Phlebotomist II

Quest Diagnostics
01.2014 - 01.2022
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Monitored patients for reactions and verified sample quality.
  • Reviewed over 50 patient records for accuracy and completeness.
  • Verified patients' identification for proper sample collection.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Education

Bachelor of Science - Psychology

Liberty University
Lynchburg, VA
08.2021

Some College (No Degree) -

NPCE
Washington, DC

Skills

  • Scheduling
  • Team leadership
  • MS Word
  • Office Management Skills
  • Payroll
  • Excellent Customer service
  • Detail-oriented
  • Multi-tasking
  • PowerPoint
  • Excel
  • Medical Terminology
  • Data Entry
  • Budgeting
  • Proposal Writing
  • Policy Implementation
  • Project Management

Timeline

Office Manager

TruCare Hospice and Palliative Services
01.2022 - Current

Medical Record Specialist

Home Wound Care
01.2022 - Current

Phlebotomist II

Quest Diagnostics
01.2014 - 01.2022

Bachelor of Science - Psychology

Liberty University

Some College (No Degree) -

NPCE

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KEYMA ISAACS