Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keymani Simms

Collegedale,PA

Summary

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Paraprofessional

Aveanna Heathcare
01.2023 - Current
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Reported on student progress, behavior, and social skills to parents.
  • Took part in professional development workshops to boost skills.

Security Officer

Trinity Health
01.2023 - 07.2023
  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Patrolled assigned areas on foot, or by vehicle.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Rendered aid to accident victims and other persons requiring first aid for physical injuries.
  • Conducted searches of individuals, and premises.

Receptionist/Security Officer

Allied Universal Security Services
04.2022 - 01.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Issued access cards to authorized personnel to monitor access points.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained visitor log for entering and leaving facility for security purposes.

Live Game Presenter

Evolution Gaming
04.2021 - 04.2022
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Learned and followed company procedures to maintain consistency and standards.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Monitored game for potential security risk to protect operation and players.

Public Safety Office/Dispatcher

Allied Universal Security Services
09.2019 - 03.2021
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Input information from calls into system using Microsoft Office and maintaining accuracy of details.
  • Operated telephone and radio equipment to receive requests and reports.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Read system maps and caller information, and documented details in system.
  • Followed established protocols for professional handling of emergency situations.

Front Desk Receptionist/Scheduler

Society Hill Towers
05.2020 - 10.2020
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Organized, maintained and updated information in computer databases.

Retail Sales Associate/Customer Service Cashier

Walmart
12.2018 - 05.2020
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Provided warranty information to customers purchasing covered items and services.
  • Answered questions about store policies and addressed customer concerns.
  • Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
  • Mentored new team members on sales software system operation.

Telecommunications Technician

Sunrising Telecommunications
12.2016 - 11.2018
  • Installed and configured new devices and system components.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Connected callers with appropriate professional, department, or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.

Dietary Aide

Little Flower Nursing Home
07.2016 - 10.2016
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.
  • Arranged and cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Reported and documented resident changes in consumption or behaviors.

Education

High School Diploma -

Academy Park High School
Sharon Hill, PA
06.2018

Skills

  • Classroom Management
  • Post-Secondary Education
  • Afterschool Programs
  • Safety Understanding
  • Special Education
  • Teacher Assistance
  • Behavior Improvements
  • Lesson Planning
  • Middle School Education
  • Customer Accounts Management
  • Equipment Dispatch
  • Customer Loyalty
  • Telecommunications Equipment
  • Communications Expertise
  • Player Engagement
  • Bet Collections
  • Customer Retention
  • Table Games Procedures Knowledge
  • Customer Satisfaction
  • Verbal and Written Communication
  • Staff Management
  • Time Management
  • Greet Guests
  • Meeting Preparation
  • Business Correspondence
  • Mail Handling

Certification

  • First Aid Certification
  • CPR Training
  • Driver's License
  • CPI Training

Timeline

Paraprofessional

Aveanna Heathcare
01.2023 - Current

Security Officer

Trinity Health
01.2023 - 07.2023

Receptionist/Security Officer

Allied Universal Security Services
04.2022 - 01.2023

Live Game Presenter

Evolution Gaming
04.2021 - 04.2022

Front Desk Receptionist/Scheduler

Society Hill Towers
05.2020 - 10.2020

Public Safety Office/Dispatcher

Allied Universal Security Services
09.2019 - 03.2021

Retail Sales Associate/Customer Service Cashier

Walmart
12.2018 - 05.2020

Telecommunications Technician

Sunrising Telecommunications
12.2016 - 11.2018

Dietary Aide

Little Flower Nursing Home
07.2016 - 10.2016

High School Diploma -

Academy Park High School

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Keymani Simms