Keymari Huggins-Dorsey
Temple Hills
Summary
Detail-oriented and mission-driven Administrative Specialist with over 7 years of experience in government-facing environments, delivering high-quality administrative support, operational coordination, and records management. Proven expertise in scheduling, workflow optimization, policy compliance, and cross-functional communication. Adept in managing sensitive information, maintaining procedural integrity, and supporting executive-level functions. Skilled in MS Office Suite, Power BI, Salesforce, and HRIS platforms with a strong foundation in confidentiality (HIPAA), data entry accuracy, and interdepartmental collaboration.
Overview
13
13
years of professional experience
Work History
Supervisor II
ADUSA Contact Center
01.2017 - Current
- Serve as a key liaison between leadership, associates, and cross-functional teams, providing guidance and support on performance management, policy adherence, and associate concerns.
- Partner with leadership to address employee relations issues, providing coaching, counseling, and actionable recommendations to ensure fair and consistent outcomes.
- Support ADA accommodation processes by assisting leaders with execution, follow-up, and communication to ensure compliance with company policies and federal regulations.
- Lead recruitment, onboarding, and training initiatives, fostering associate engagement, development, and retention.
- Implement strategic initiatives and process improvements to enhance operational efficiency, employee satisfaction, and program performance.
- Track and analyze key performance indicators to provide insights and recommendations that drive talent development and associate performance.
- Facilitate communication between teams and management, promoting positive working relationships and collaboration across departments.
Enrollment Specialist
K12
01.2016 - 01.2017
- Guided a diverse customer base through complex processes, providing support, coaching, and clear communication to ensure compliance and satisfaction.
- Maintained accurate records and documentation in alignment with regulatory standards, demonstrating attention to detail and process compliance.
- Partnered with leadership to address issues and implement solutions, fostering positive interactions and effective problem-solving.
Paratransit Operator
Metro Access
01.2013 - 01.2017
- Maintained daily logs and operational documentation in compliance with federal transportation and safety regulations.
- Delivered safe, courteous service to individuals with disabilities while resolving real-time issues with dispatch and operations.
- Communicated consistently with operations teams to support scheduling accuracy and on-time performance metrics.
Community Engagement Leader
Ingenuity Prep
01.2024 - Current
- Led community outreach initiatives to support school-wide engagement efforts.
- Coordinated events, facilitated communication between families and school staff, and promoted inclusive programming to strengthen family-school partnerships.
Vice Chair, Diversity, Equity, Inclusion & Belonging (DEIB) Empact Network
ADUSA
01.2024 - 01.2025
- Provided strategic leadership to advance DEIB initiatives across the organization.
- Partnered with senior leaders to plan and execute inclusive programs, organized employee engagement events, and supported talent development efforts aligned with company values.
Education
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Franklin University
Columbus, OH09.2025
High School Diploma - undefined
Largo Senior High School
Upper Marlboro, MD01.2009
Skills
- Administrative Operations
- Executive Scheduling & Calendar Management
- Correspondence & Records Management
- Policy & Procedure Compliance (HIPAA, HRIS)
- Operational Planning & Workflow Optimization
- Customer/Constituent Service
- Stakeholder Communication
- Timekeeping Systems (Kronos)
- Data Reporting & Analysis (Power BI, SQL)
- Cross-Functional Team Leadership
- Federal Documentation Standards
- Project & Change Management
Timeline
Community Engagement Leader
Ingenuity Prep
01.2024 - Current
Vice Chair, Diversity, Equity, Inclusion & Belonging (DEIB) Empact Network
ADUSA
01.2024 - 01.2025
Supervisor II
ADUSA Contact Center
01.2017 - Current
Enrollment Specialist
K12
01.2016 - 01.2017
Paratransit Operator
Metro Access
01.2013 - 01.2017
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Franklin University
High School Diploma - undefined
Largo Senior High School