Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KEYMON BACY

Cedar Hill,TX

Summary

I’m a dedicated professional with 8+ years of extensive experience in customer service and 5 years in management. Results-driven Salesperson known for high productivity and efficient task completion. Skilled in customer relationship management, strategic planning, and team leadership. Excel in communication, negotiation, and problem-solving to deliver outstanding sales performance and support business growth objectives.

Overview

5
5
years of professional experience

Work History

Front Desk Attendant

Alan E. Sims Recreational Center
Cedar Hill, TX
01.2020 - Current
  • Input members information into the online system, ensuring accuracy and confidentiality
  • Process payments efficiently and accurately using the designated system
  • Manage rental reservations for events, coordinating logistics and ensuring customer satisfaction
  • Conduct employee training sessions to ensure consistent service standards and operational efficiency
  • Research upcoming events and communicate relevant information to patrons to enhance their experience
  • Provide excellent customer service, addressing inquiries and resolving issues promptly and courteously

Pre-K Aide

CHISD
Cedar Hill, TX
09.2022 - 09.2023
  • Assisted lead Pre-K teacher in implementing curriculum and daily activities
  • Provided individualized support to students with diverse learning needs
  • Maintained a safe and nurturing environment conducive to early childhood development
  • Supported classroom management and behavior reinforcement strategies
  • Facilitated group activities, including arts and crafts, storytime, and outdoor play
  • Collaborated with teaching team and parents to monitor progress and address concerns
  • Participated in professional development opportunities to enhance skills in early childhood education

Health Care Concierge/ Customer Service Rep

Aetna CVS Health
Arlington, TX
02.2020 - 07.2022
  • Provided personalized assistance and guidance to members navigating healthcare services and benefits
  • Addressed inquiries, resolved issues, and escalated complex cases to ensure prompt and satisfactory resolution
  • Collaborated with healthcare providers and insurance specialists to optimize member experience and outcomes
  • Maintained accurate records of interactions and interventions in compliance with company policies and regulatory requirements
  • Contributed to team success through collaboration, knowledge sharing, and participation in training and development initiatives

Education

High School Diploma - Basic Education

Mansfield Independent School District (Lake Ridge High School)
Mansfield, TX
01.2016

Skills

  • Excellent communication skills
  • Positive and upbeat
  • CRM software
  • Problem-solving skills
  • Customer service expertise
  • Team motivation

Languages

Chinese (Mandarin)
Elementary

Timeline

Pre-K Aide

CHISD
09.2022 - 09.2023

Health Care Concierge/ Customer Service Rep

Aetna CVS Health
02.2020 - 07.2022

Front Desk Attendant

Alan E. Sims Recreational Center
01.2020 - Current

High School Diploma - Basic Education

Mansfield Independent School District (Lake Ridge High School)

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KEYMON BACY