Keymonica Hall
Cleveland,TN
Summary
Proficient Client Support Worker with a strong background in customer service and administrative support. Known for effective time management and the ability to conduct thorough assessments, ensuring clients receive vital resources and assistance.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Client Support Worker
Highland Rivers Health
Dalton, GA
11.2024 - Current
- Coordinated communication between clients and healthcare providers effectively.
- Maintained accurate client records in compliance with privacy regulations.
- Educated clients about available resources and support services offered by the agency.
- Maintained accurate records of client interactions, including assessments, treatment plans, progress notes.
- Conducted home visits to assess the safety of a client's environment and provide additional resources if needed.
Assistant Leasing Manager
Elmington Property Management
Cleveland, Tennessee
05.2024 - 11.2024
- Coordinated property showings and responded to prospective tenant inquiries.
- Conducted routine inspections of properties and reported maintenance needs.
- Facilitated communication between tenants and maintenance staff for issue resolution.
- Assisted in preparing and reviewing lease agreements for new tenants.
- Provided support to the Leasing Manager with the marketing of vacant units.
- Provided customer service support for current tenants by addressing their questions or concerns in a timely fashion.
Customer Support Specialist
Health One Alliance, LLC
Dalton, Georgia
08.2022 - 06.2024
- Educated clients on health programs and resources available through the organization.
- Processed customer requests and maintained accurate records in the database.
- Coordinated communication between departments to enhance overall customer experience.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Medical Customer Service Representative
Parkridge Medical Center
Chattanooga, Tennessee
11.2020 - 07.2022
- Assisted patients with scheduling appointments and managing medical records.
- Responded to patient inquiries through phone and email communication.
- Processed insurance claims and verified coverage details for services rendered.
- Maintained organized filing systems for patient documents and correspondence.
- Handled billing inquiries and resolved discrepancies in patient accounts.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
- Provided accurate information regarding insurance coverage, billing and payment processing.
Education
Certificate - Early Childhood Education And Care
Georgia Northwestern Technical College
Rome, Georgia, GA12-2017
Diploma - Patient Care Assistant
Georgia Northwestern Technical College
Rome, Georgia, GA12-2015
Skills
- Client communication
- Record management
- Customer service
- Resource education
- Clerical skills
- Dispute handling
- Time management abilities
- Documentation management
- Administrative support
- Safety assessment
- Team collaboration
- Payment processing
- Call center experience
- Active listening
- Adaptability and flexibility
Certification
Basic Life Support/First Aid/CPR Certification
Timeline
Client Support Worker
Highland Rivers Health
11.2024 - Current
Assistant Leasing Manager
Elmington Property Management
05.2024 - 11.2024
Customer Support Specialist
Health One Alliance, LLC
08.2022 - 06.2024
Medical Customer Service Representative
Parkridge Medical Center
11.2020 - 07.2022
Certificate - Early Childhood Education And Care
Georgia Northwestern Technical College
Diploma - Patient Care Assistant
Georgia Northwestern Technical College