Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Keymonie McDowell

Laurens,SC

Summary

Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills, as well as success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.

Overview

6
6
years of professional experience
5
5
Languages

Work History

(USA) .com Quality Assurance Associate (Sortable)

Wal-Mart Distribution Center
01.2021 - Current
  • Enhanced product quality by implementing thorough testing procedures and identifying areas for improvement.
  • Reduced defects in production by consistently reviewing processes and collaborating with cross-functional teams.
  • Increased customer satisfaction through diligent monitoring of product performance and addressing concerns promptly.
  • Collaborated with team members to develop robust test plans, ensuring comprehensive coverage of all critical features.
  • Assisted in the development of training materials, boosting employee understanding of quality standards and expectations.
  • Provided valuable insights during root cause analysis sessions, leading to targeted improvements in manufacturing processes.
  • Maintained up-to-date knowledge on industry best practices, incorporating relevant techniques into daily tasks for optimal results.
  • Conducted regular audits of production facilities, ensuring adherence to strict safety standards and regulatory compliance requirements.
  • Participated in cross-functional meetings to ensure alignment between quality assurance objectives and overall company goals, fostering a collaborative working environment.
  • Supported audit preparation through research, analysis and presentation development.
  • Evaluated returned products for safety, functionality and other issues.
  • Assessed quality of finished products with careful inspections.
  • Maintained neat, tidy work environment in DotCom Wearhouse facility.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Fixed identified issues to improve workflows.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
  • Reported problems and concerns to management.
  • Streamlined quality assurance processes, resulting in improved efficiency and reduced error rates.
  • 'Managed approximately 30 incoming emails per day from management, team members.

Cashier Assistant Manager

Taco Bell
05.2018 - 01.2021
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
  • Mentored new cashiers, leading to higher retention rates and increased team performance.
  • Reduced wait times by implementing effective queue management strategies during peak hours.
  • Collaborated with store manager to develop promotional strategies that boosted sales revenue.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
  • Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
  • Conducted regular audits on cash registers to maintain accountability and prevent errors or fraud within the team.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Managed approximately 15 incoming calls, per day from customers.

Education

Bachelor of Business - Business Management And Leadership

Bellevue University
Bellevue, NE
12.2028

High School Diploma -

Laurens District 55 High School
Laurens, SC
06.2020

Skills

  • Surface Swab Tests
  • Inspections
  • Yield Evaluation
  • Batch Production Records
  • Data analysis
  • Defect tracking
  • Analytical skills
  • Adaptability
  • Time management
  • Quality control
  • Critical thinking
  • Organizational skills
  • Customer service
  • Risk assessment

Affiliations

  • Painting
  • Reading
  • Cooking/Baking

Languages

Korean
Limited Working
Spanish
Limited Working
Chinese (Mandarin)
Elementary
Thai
Elementary
Japanese
Elementary

Timeline

(USA) .com Quality Assurance Associate (Sortable)

Wal-Mart Distribution Center
01.2021 - Current

Cashier Assistant Manager

Taco Bell
05.2018 - 01.2021

Bachelor of Business - Business Management And Leadership

Bellevue University

High School Diploma -

Laurens District 55 High School

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Keymonie McDowell