Keyna Williams
Alvin,TX
Summary
Energetic Office Coordinator equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Resourceful Office Coordinator with more than 6 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
14
14
years of professional experience
Work History
Office Coordinator
Goltens Houston Inc
Houston, TX
05.2017 - Current
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Developed productive working relationships with customers through courteous service via phone or email correspondence.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Coded and entered daily invoices with in-house accounting software.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Provided administrative support for all departments in the organization as necessary.
- Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Processed bi-weekly payroll for 25 employees, accounting for taxes, leave and special reimbursements or commissions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and maintained filing systems, both paper and electronic.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Input accurate account data to efficiently update company database and maintain detailed records.
- Managed and distributed incoming and outgoing mail and packages for staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Responsible for ordering business cards for staff members when needed.
- Followed up with customer inquiries via phone or email promptly.
- Managed office budget to handle inventory, postage and vendor services.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Greeted visitors and directed them to the appropriate area or person.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Updated contact information lists regularly in accordance with company policy.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Managed daily mail distribution including sorting out incoming and outgoing mail.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Supported other teams with various administrative tasks when required.
- Recruited, interviewed and selected employees to fill vacant roles.
- Processed invoices and coded documents according to company procedure standards.
- Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Administered payroll and maintained proper documentation of employee personnel.
- Leveraged Peachtree Sage 50 and Smartsheet skills to input and compile data gathered from various sources.
Assistant Territory Manager
Hallmark
03.2010 - 08.2017
- Created seasonal and promotional displays to maximize sales and profits.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Placed prices and descriptive signage to enhance displays and promote items.
- Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
- Verified product placements in web scheduler.
- Ensured that all merchandise was properly labeled according to company policy.
- Established guidelines for ordering, stocking, merchandising, displaying products, and maintaining visual standards of the store.
- Provided ongoing training for staff members on how best to utilize merchandise resources.
- Organized and prioritized projects.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
- Managed store personnel in order to meet staffing requirements while staying within budget.
- Maintained physical inventory of merchandise and implemented systems to monitor costs.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Maintained schedule of class assignments to meet deadlines.
Education
Associate of Arts - Graphic Design
The Art Institute of Atlanta
Atlanta, GA02-2000
Skills
- Project Coordination
- Inventory Auditing
- Contract Coordination
- Office Administration
- Office Management
- Bookkeeping
- Inventory Coordination
- Administrative Support
- Supply Replenishment
- Account Reconciliation
- Vendor Relations
- Mail Handling
- Expense Reporting
- Customer Service
Accomplishments
- The only employee in the company to receive a Business Excellence Award.
Timeline
Office Coordinator
Goltens Houston Inc
05.2017 - Current
Assistant Territory Manager
Hallmark
03.2010 - 08.2017
Associate of Arts - Graphic Design
The Art Institute of Atlanta
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