Keyni'Sha Kelson
Richmond,VA
Summary
Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue.
Dedicated Intensive In-home Counselor. with impressive mental health expertise and Qualified Mental Health Professional. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Dominion Outsourcing
08.2021 - 01.2022
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
Key Holder Merchandise Coordinator
Marshalls
06.2022 - Current
- Answered customer questions regarding store merchandise, department information, and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Ran markdown reports, managed store replenishment, and analyzed buying reports.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
Mental Health Skill Building/Intensive In-Home Counselor
Supportive Intervention Services
10.2023 - Current
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
Education
High School Diploma -
Henrico High School
Richmond, VA06.2017
Bachelor of Arts - Psychology
Virginia Union University
Richmond, VA05.2023
Master of Science - Social Work
Virginia Union University
Richmond, VA05.2025
Skills
- Leadership
- Community Resources
- Dependable and Responsible
- Supervision and Leadership
Certification
QMHP-A/C/T
Timeline
Mental Health Skill Building/Intensive In-Home Counselor
Supportive Intervention Services
10.2023 - Current
Key Holder Merchandise Coordinator
Marshalls
06.2022 - Current
Quality Assurance Analyst
Dominion Outsourcing
08.2021 - 01.2022
High School Diploma -
Henrico High School
Bachelor of Arts - Psychology
Virginia Union University
Master of Science - Social Work
Virginia Union University
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