Summary
Work History
Education
Skills
Websites
Languages
Timeline
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KEYNNIS DIAZ

Honolulu

Summary

Customer-focused professional with extensive experience in education, mentoring, and customer service. Proven track record of building relationships, providing excellent service, and working effectively in fast-paced environments. Skilled in communication, problem-solving, and team collaboration.

Offering strong interpersonal skills and a passion for customer service, ready to learn and grow in a dynamic retail environment. Brings the ability to grasp product information and effective communication skills quickly. Ready to use and develop skills in sales and customer interaction in a retail associate role.

Work History

Retail Associate

Ross Stores
  • Delivered exceptional customer service in a fast-paced retail environment serving 100+ customers daily
  • Maintained organized and visually appealing sales floor through strategic merchandising
  • Processed transactions accurately while meeting sales goals and promoting store loyalty programs
  • Collaborated with team members during high-volume periods to ensure efficient store operations
  • Assisted in inventory management and loss prevention initiatives

Retail Associate

CVS Pharmacy
  • Provided attentive customer service in a high-traffic pharmacy retail environment
  • Operated point-of-sale system while handling sensitive customer information
  • Assisted with inventory management and maintained store organization
  • Ensured compliance with pharmacy regulations and safety protocols
  • Collaborated with pharmacy team to support efficient store operations

Retail Associate

Party City
  • Provided personalized customer service during high-volume seasonal periods and celebrations
  • Assisted customers with party planning and product selections to meet their event needs
  • Created engaging merchandise displays and maintained store organization
  • Operated cash register and processed transactions accurately while managing returns
  • Supported inventory management during peak holiday seasons

Teacher Assistant

  • Managed and engaged groups of 20+ students, demonstrating ability to connect with diverse audiences
  • Created and implemented interactive learning activities to maintain student engagement
  • Collaborated with teaching team to enhance program effectiveness and student experience

Educational Opportunity Program Mentor

  • Provided personalized support and guidance to students both virtually and in-person
  • Built and maintained strong relationships with diverse student populations
  • Demonstrated initiative by actively recruiting students for study sessions
  • Managed virtual help desk operations, showcasing technical and customer service abilities

Front Desk Receptionist

  • Delivered exceptional customer service while managing high-volume front desk operations
  • Resolved technical issues and assisted visitors with computer access
  • Handled multiple responsibilities including phone communications and reservation management
  • Ensured compliance with safety protocols while maintaining positive customer experience

Resident Assistant

  • Served as primary resource for 50+ residents, providing support and crisis management
  • Developed and hosted community-building events to foster positive residential environment
  • Demonstrated strong conflict resolution skills through effective mediation of student issues
  • Managed front desk operations and emergency response protocols

Program Lead

  • Conducted outreach to new students, demonstrating strong communication abilities
  • Organized and hosted virtual events to engage student community
  • Collaborated with team members to ensure comprehensive student support
  • Managed virtual help desk operations while maintaining high service standards

Education

Bachelor's degree - Science

Associate's degree - Science

Bachelor of Science - Social Work

Keuka College
Keuka Park, NY
05-2023

Associate of Science - Human Services

Jefferson Community College
Watertown, NY
05-2019

Skills

  • Customer Service & Engagement
  • Team Collaboration
  • Problem Resolution
  • Event Planning & Coordination
  • Virtual Platform Management
  • Crisis Management
  • Communication & Interpersonal Skills

Languages

Spanish
Professional Working

Timeline

Associate's degree - Science

Retail Associate

Ross Stores

Retail Associate

CVS Pharmacy

Retail Associate

Party City

Teacher Assistant

Educational Opportunity Program Mentor

Front Desk Receptionist

Resident Assistant

Program Lead

Bachelor's degree - Science

Bachelor of Science - Social Work

Keuka College

Associate of Science - Human Services

Jefferson Community College

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KEYNNIS DIAZ